Case Date:

5/5/1997

Customer noticed water at residence had air and color present for a short time on Saturday 5/3/97. Water has cleared now. Would like water tested.

Case Date:

4/29/1997

Customer has noticed odor in her water. Description: "like a wet dog smells". 4/29/97: SG telephoned customer - advised customer lab will visit for check of water.

Case Date:

4/25/1997

4/25/97 - 8:30 am. Telephone call from Mrs Malone. Water at Surgery Center is "murky". Thinks it may be associated with work at 37 & Tapp Rd by PSI.

Case Date:

4/25/1997

Customer said water smells bad when showering. Like "wet dog".

Case Date:

4/23/1997

water smells "like lake water"

Case Date:

4/15/1999

Says water tastes like rubber. Sg asked lab to sample.

Case Date:

3/31/1999

WATER RUNNING OUT OF PAVEMENT

Case Date:

8/19/1997

Mr. Strats called the Mayor's Office at approximately 10:45 a.m. on Tuesday, August 19, 1997 to express concern over his water being turned off. He had originally received a notice that his water bill was late, then showed proof of payment to Utilities. After doing so, Utilities informed him that he would be taken off the list, but his water at the Uptown Cafe (his business) water still turned off.

Case Date:

6/4/1997

SCOTT PATE CALLED AND TALKED TO CUSTOMER SERV. DEPT. SEVERAL TIMES. HE WANTED TO PROTEST LARGE BILL FOR HIS RESIDENCE. HE STATES THAT HE LIVES ALONE AND FEELS THAT THE WATER USAGE FOR 1 MONTH IS TOO LARGE AND THAT HE CANNOT FIND A LEAK.

Case Date:

3/28/1997

SHE CALLED ON 3-28-97 TO COMPLAIN ABOUT BEING BILLED TWICE THE NUMBER OF GALLONS OF WATER MORE THAN SHE HAS BEEN PREVIOUSLY BILLED SINCE SHE HAS LIVED AT THIS ADDRESS.