Case Date:

1/30/2003

Cust complaining of bad taste in water.

Case Date:

10/3/2002

Ms. Robinson of SCCAP sent ltr. to Mayor's office stating continuing problem with water quality due to gravel and debris in line. She had their lines checked and no problem was found. She thinks it is CBU lines.

Case Date:

1/1/1970

HIT WATER SERVICE LINE IN REAR IN ALLEY

Case Date:

7/20/1998

NO WATER

Case Date:

7/21/2003

Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.

Case Date:

4/14/2003

Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.

Case Date:

9/4/2002

customer called about the fire protection charge on a hydrant meter he has rented. He says he was only quoted the min. water service charge of 30.87 and not the additional 17.45 for the fire protection. I explained to him that the fire protection is a meter base charge for every meter. He still feels he shouldn't have to pay it since he says that amount was not quoted to him. He wanted someone with higher authority than myself to contact him.

Case Date:

5/13/2002

Mr. Morgan talked to Paula Dodds re. his water bill. He had water disconnected and then reconnected in 1/02. He was just billed the $18 in May and wants to complain about that. He also wants to complain about the stormwater charge.

Case Date:

3/23/1998

re: Winslow Trails. There are muddy spots where water just sits. More gravel needs to be put in those sports, around ball park trails.

Case Date:

6/16/1997

LOW WATER PRESSURE