Case Date:

3/24/1998

MIGHT HAVE LEAK, HER SUMP PUMP RAN ALL NIGHT

Case Date:

1/1/1970

CUSTOMER HAS NO WATER

Case Date:

11/22/1996

Ms. Weaver called to complain that her water has tasted and smelled muddy and "earthy" for 2-3 weeks. This problem started right after heavy rains.

Case Date:

7/13/1998

Customer said their water glasses are "foggy" after they are washed in the dishwasher. SG contacted Dillman Lab to have them schedule sampling.

Case Date:

2/27/1998

INDIANA GAS COMPANY HIT CITY WATER LINE

Case Date:

1/7/1998

LEAK AT METER STILL RUNNING

Case Date:

10/20/1997

DIRTY WATER

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

11/10/1997

MS. BENTLEY CALLED ON 11/8/97 AND STATED THAT SHE HAD A 20,000 GAL CONSUMPTION AND HAD A PLUMBER COME OUT AND LOOK. THE PLUMBER TOLD HER HE THINKS THE PROBLEM IS IN THE MAIN. MS. BENTLEY WOULD LIKE THIS MATTER CHECKED OUT.