Case Date:

12/29/1999

Mr. Chance stated that the new channels have very poor reception. Mr. Chance stated that many of his neighbors have complained of poor reception. Mr. Chance feels that it is terrible that you have to wait for a week for service. Mr. Chance's complaint is long standing problems and long delays for repair. He was contacted on January 3, 2000 by a customer service rep., technicians worked on the feeder line that services Clairmont Place, and Mr. Chance reported that the dignal had cleared up.

Case Date:

12/28/1999

LEAK AT HYDRANT, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

12/28/1999

HAS FLUCTUATING WATER PRESSURE.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/27/1999

Sewer backup.

Case Date:

12/27/1999

Water coming up out of the ground.

Case Date:

12/27/1999

Water spewing out of sewer main.

Case Date:

12/27/1999

Water coming up out of the ground

Case Date:

12/27/1999

Intermitten low water pressure.

Case Date:

12/27/1999

Intermitten low water pressure.