Case Date:

6/24/2002

in plastic bags

Case Date:

6/24/2002

Subscriber is upset with the recent rate increase; she spoke with Insight and asked why a middle package between the $11 basic package and the $38 classic package is not available. Insight rep explained that surveys are done to determine subscriber needs - customer has never rec'd survey in 20 yrs. She would like to see a medium range package - basic plus a few extra channels available. She is also concerned about the amount of junk mai that has recently been included in her monthly bills.

Case Date:

6/24/2002

Caller believes this to be over-occupied; trash bags in the front yard; couch on front porch; very unkept property.

Case Date:

6/24/2002

Tenants have not set trash out for pickup. It is sitting in the alley w/o stickers.

Case Date:

6/24/2002

Ms. Glenn called and stated that the stormwater drain at 2815 Dale Court was backed up. She feels that this causes rats in her yard and her neighbor's yard. She would like to be called today (6/24) to discuss the matter.

Case Date:

6/24/2002

NO STICKER

Case Date:

6/24/2002

not sorted

Case Date:

6/24/2002

Yard has not been mowed - overgrown.

Case Date:

6/24/2002

trash on porch has been there 2+ weeks

Case Date:

6/24/2002

Water shooting up out of ground at the intersection of Landmark & W. Third Sts.