Case Date:

2/21/2002

Ms. Meeker called and requested an explanation of stormwater charges for the above-referenced property. Her # is 825-7441.

Case Date:

2/21/2002

Lisa called and requested an explanation of stormwater charges for the Anbro Electric property at 1107 W. 3rd St. Her # is 336-4992.

Case Date:

2/21/2002

DIANE WOULD LIKE FOR SOMEONE TO CALL HER CONCERNING THE INCREASE IS HER STORMWATER CHARGE.

Case Date:

2/20/2002

CUSTOMER SUGGESTS THE RETURN ADDDRESS BE ON THE BILL.

Case Date:

2/20/2002

customer would like for someone to contact her concerning new stormwater charges. She is extremely unhappy with amount she is being billed..

Case Date:

2/19/2002

Customer would like for someone to contact him concerning the new way stormwater is calculated.

Case Date:

2/19/2002

Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.

Case Date:

2/19/2002

Customer called to suggest that a phone number be printed on the bill so customers don't have to look number up in the phone book....

Case Date:

2/18/2002

Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.

Case Date:

2/18/2002

Customer called concerning increase in stormwater charge. Used to be 2.35 is now 19.56. He would like for someone to call him and explain the way stormwater charges are calculated..