Case Date:

11/20/2001

TRASH MIXED IN; NON-RECYCLABLE ITEMS

Case Date:

11/20/2001

NO STICKER

Case Date:

11/20/2001

Last month did not receive cable guide; subscriber called Insight and was told the guide had been replaced with a scrolling guide on channel 58. Noticed on bill he had paid $1.50 instead of $1.00 - was told he would be refunded on November's bill. He has been a cable customer since 1987, and he is disappointed with Insight.

Case Date:

11/19/2001

Long-time subscriber; she pays an extra $1/month for a cable guide. The guide has been discontinued. She was informed that if she cancels the guide, she will have to pay for a higher package. Yet, she can still pay the $1/month for a guide she doesn't receive, she can keep her current package. She doesn't believe she should pay for a guide she doesn't receive, and she's disappointed and considering switching to satellite

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/19/2001

no sticker

Case Date:

11/16/2001

Residents have trash in front of the house and on the front porch.