Case Date:

11/30/2001

no sticker

Case Date:

11/30/2001

Ms Fisher called and stated that they are being charged $1 per month for the cable guide that is no longer being printed. Ms. Fisher stated that she contacted Insight and was told that she was on a program that had been "grandfathered" and that if she had Insight take off the charge for the guide her bill would increase. Ms. Fisher stated that she believes that this is unethical and possibly illegal as Insight is keeping a $1 profit every month and not delivering the guide as promised.

Case Date:

11/30/2001

Martin: 32 gallon round container lid is missing.

Case Date:

11/30/2001

faxed to sanit. kb/ 11/30/01 4:15 kb/ Missed pick-up/trash: Trash been there since Thanksgiving - please pick up on Monday if not this weekend!

Case Date:

11/30/2001

faxed 11/30/01/kb/ Missed pick-up/other: Missed leaf bags yesterday.

Case Date:

11/29/2001

no sticker

Case Date:

11/29/2001

too heavy

Case Date:

11/29/2001

no sticker

Case Date:

11/29/2001

Missed pick-up/trash:

Case Date:

11/28/2001

too heavy