Case Date:

12/27/1999

Intermitten low water pressure.

Case Date:

12/27/1999

Intermitten low water pressure.

Case Date:

12/28/1999

Sewer backup.

Case Date:

12/28/1999

LEAK AT HYDRANT, AFTER HOURS CALL TAKEN BY CONTROL

Case Date:

12/28/1999

HAS FLUCTUATING WATER PRESSURE.

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

12/29/1999

Missed pick-up/trash

Case Date:

12/29/1999

Other/Other: Failed to put his trash out the night before, but wondered if we could find the time to pick it up?

Case Date:

12/29/1999

Other/trash: Put her trashout a day late thinking that there would be a one day delay, due to Holiday.

Case Date:

12/29/1999

Other/trash: Failed put trash out and wondered if could swing by and pick it up?