Case Date:

10/4/2001

no sticker

Case Date:

10/4/2001

Mr. Shaw states that approximately three months ago he talked to Ameritech and Insight Communications regarding relocation of service drops for the installation of a new driveway. Insight Communications has two service drops above Ameritech's lines. Before Ameritech can relocate their lines, Insight Communications has to move their drops first. Mr. Shaw has communicated with Scott Templeton regarding this issue but to date nothing has been done.

Case Date:

10/4/2001

Mr. Shaw has multiple complaints regarding Insight charging a per outlet connection fee for pre-wired units (cable ready) for Hoosier Court Condo, Hoosier Heights, and Hoosier Court at Henderson Street. Mr. Shaw stated that there is no need for techs to be inside the units because work can be done from the outside. Mr. Shaw further stated that he feels that Insight in general is unresponsive and unhelpful in regards to customer complaints.

Case Date:

10/3/2001

faxed 10/3/01 /Missed pick-up/yard waste: (Kensington Subdivision)

Case Date:

10/3/2001

too heavy

Case Date:

10/3/2001

non-recyclable items

Case Date:

10/3/2001

not sorted

Case Date:

10/3/2001

no sticker

Case Date:

10/3/2001

no sticker

Case Date:

10/3/2001

in plastic bags