Case Date:

9/13/2001

not sorted

Case Date:

9/13/2001

not sorted

Case Date:

9/13/2001

not sorted; non-recyclable items

Case Date:

9/13/2001

not sorted; non-recyclable items

Case Date:

9/13/2001

non-recycable items; trash mixed in with recycling; not sorted

Case Date:

9/12/2001

Last Wed., Sept 5, he started experiencing difficulty with his internet connection. The modem would drop the connection; he would reset it, and it work for about ten minutes, and then drop the connection again. He contacted Insight using both the 1-800# for @HOME services and a second number he had for Patrick Cannon. The rep who helped him at the 1-800# simply entered the complaint in the system and no action was taken. He only got voice mail for Cannon.

Case Date:

9/12/2001

Tues./ Missed pick-up/other: Has a picknic table that was left out.

Case Date:

9/12/2001

Faxed to Sanit. 9/12/kb: Missed pick-up/other: 3 metal trash can lids - she left a note on cans to take them but no one ever came back for them.

Case Date:

9/11/2001

no sticker

Case Date:

9/11/2001

non-recyclable items; trash mixed in with recycling