Mr. Crail called to complain about CBU billing policies in general. He was upset by the way bills were mailed and late fees accumulated. He talked to atty. who called here, but he still could not understand about two late charges on his account.
MS. TRITLE CALLED AND STATED THAT HER WATER HAD BEEN SHUT OFF AND WANTED TO TALK TO MIKE PHILLIPS.
Mr. Walters called. He received a bill that was too large and wanted an explanation.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Ms. Basye called. Her utility bill for this month was in an excessive amount. She wanted an explanation.
Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.