Case Date:

5/7/2018

It would be useful, and I think easier for the sanitation department, to have an online form to request large item pick up, rather than having to call in. I was hoping to have a large item of trash picked up with my regular trash today, Monday. I called this past Friday, not realizing the sanitation department was closed on Fridays. They called me back today (Monday) and left a message. By the time I was able to call back, it was too late for anybody to pick up the item, so I have to wait until next week.

Case Date:

5/30/2018

My address is 416.5 North Lincoln Street and because the house is in the middle of the block I have been taking my trash cans to the 9th street driveway for the past year for pickup. My regular pickup day is Monday but because of the holiday it should have happened yesterday and it did not. My cans are still out on the street because I have been wondering if there is a delay due to the holiday. I do not want to be charged extra for a pickup specifically related to my house but I don't want this trash sitting in the sun for the next week and I don't understand why it was not collected yesterday.

Case Date:

6/11/2018

Hi, I had a note from the sanitation crew that said my trash was too close too a vehicle (true) and had to be placed on the curb. I live at 419 S Highland Ave. The trash and recycling cans were on the sidewalk, as they always are, so I'm not sure if I'm supposed to put them closer to the street? Also, they are very close to a car because it's the only place they can be put other than the street or the driveway (which is shared) so I'm not sure what I should do. Also, my yard waste wasn't picked up at all, so I'm in a bit of a quandary. I think very highly of the folks picking up the trash and recycling and want to do whatever I can to make it as easy as possible. I'm just not sure how to do that. Please advise. Thanks very much, Deborah

Case Date:

6/18/2018

I would like to file a complaint regarding whomever is picking up our trash and recycling at 422 S. Hawthorne Dr. For the past several months, the sanitation workers have become increasingly careless with throwing empty bins onto our curb, into the middle of our driveway, and even (today) in the middle of the street. While I recognize that the workers are busy, this is a health and safety hazard and we pay too much money in property taxes to receive this sort of inexcusable service. PLEASE ask sanitation workers who pick up trash and recycling on S. Hawthorne Dr. to do their jobs properly and not create more work, let alone health and safety hazards, for residents.

Case Date:

8/21/2018

Last week on 8/14 after trash was collected my retaining wall had been knocked down. I'm attaching a photo.

Case Date:

9/30/2018

Sanitation website says all forms of styrofoam and milk cartons (waxy coating) are non-recyclable but our City recycling cart says that both may be recycled. Can you tell me which is correct? Also, the weblink for emailing Sanitation on the sanitation page is broken. Thank you, Perry Metz

Case Date:

1/17/2019

The trash pickup at my home consistently tosses my bin into my flower bed and has destroyed my expensive perennial flowers. For years, I had private trash pickup and not once did this occur, yet every week the city trash pickup tosses my bin in my flower bed. I have to pay for a service I didn't want, didn't request--that was forced upon me--and I also have to put up with destruction of my property? A bit ridiculous. I have included a picture from last week (and have others) but this occurs nearly every week.

Case Date:

6/20/2019

The hinge on my trash container was damaged during trash pickup.

Case Date:

7/18/2019

Our trash bin is still half full after pick up this morning. Is it possible for the men to come by and empty it fully? Thank you!

Case Date:

9/13/2019

Hello, the wheel of my recycle bin broke off. I contacted you by phone on Wednesday and was told it would be fixed. I left the bin on the curb, but nothing has happened so far. My address is 3826 East Regents Circle, phone 812-345-3284 (m) or 812-335-8064 (h). The bin is still there.