Case Date:

6/2/2020

I am following the new requirements for recycling. Week after week they go by and won't empty my kart. I've got surveillance video of them not even opening the lid at times. Also I've asked politely for an extra waste kart or a larger one. They never return my calls nor do they even acknowledge my request. I have a family of 6 and we consume a lot of trash. So I sometimes overflow the kart and they will dump in and then charge me 10 dollars per bag and also charge me a fee for items outside the can. They obviously don't like me. I just don't want to have bags outside my cans throughout the week. Ive asked over and over and over and nothing. So im left to this option. Can you please take action and help me. Thank you

Case Date:

6/4/2020

The wheel from our gray trash container has broken. See photo. We request delivery and installation of a replacement. The container is in our driveway by the garage door. Thank you.

Case Date:

6/4/2020

My ticket number is #172669. The correct address is not shown in the ticket detail. Our address is 3240 S Southern Oaks Drive. Thank you. Please advise if you need additional information. I could not determine how to update the existing ticket #172669 so I am sending this correction. Note: I edit the default address before submitting but the ticket does not open with my edit. This may be a software glitch needing correction. Thank you.

Case Date:

6/25/2020

Our trash can was not emptied today. This issue has happened more than once. Could you please tell me why? We have done everything that we're supposed to do--the trash can is on the subside and more than six feet away from the mailbox. You pick up trash from my neighbors because I can see the other trash cans are sideways or show other signs of being moved. Why leave us out? I am not happy to come home and have to deal with the trash (yet again) that has become very stinky for sitting there under the sun and will become even more so if I wait for another week. My cell phone is 3145188305. Thanks a lot!

Case Date:

6/26/2020

I reported that our trash was not picked up on Thursday as it should have been. I received a message from Rhea Carter at noon, saying "We picked up today." I just checked my waste cart. The cart has not been moved and the trash bag is still in it.

Case Date:

7/21/2020

My trash bin disappeared after Monday (7/20). I came at noon at home and only the recycling bin was there.

Case Date:

7/23/2020

Trash has not yet been picked up on Woods Edge Bend and the south end of Sherwood Oaks. Just reporting to make sure someone was aware that is section of Bloomington was missed.

Case Date:

8/18/2020

The trash/recycling crew left most all cans thrown off the sidewalk, into the road on their sides today. This is not normally the case, and it was absolutely NOT weather related. The trucks woke me up three times today. And then I find my trash can only half emptied, with one bag still in it. Either the trucks are malfunctioning, or someone was in a bit of a hurry to get done with the route.

Case Date:

9/21/2020

Hi, The trash collector seemed to be in a hurry today and there were 5 trashcans on their sides in our neighborhood...ours was one of them. We have asked you kindly to please not dump our trashcans on their sides while picking up the trash. They damage the trashcans as well as the driveway that we spent $1600 to black top. We find it very disrespectful of the trash collector to just throw around our trashcans after picking up the trash when he could so easily gently put them down so they stand up if he would slow down a little while doing his job. We have video cameras on our property and this gets caught on our video cameras. Do we need to start fining the city each time they damage our trashcan and driveway by throwing the trashcans on their side in our driveway? It is frustrating when we pay so much in property and city taxes to have our property damaged by the city.

Case Date:

10/28/2020

Our trash hasn't been picked up for the past two weeks even though we have left it by the curb both times. Our recycling has been accessed and picked up however.