Case Date:

7/8/2021

The swale to the west side of our home overfilled as storm water was backed up at the street drains which then flooded the window well to our basement on June 18-19. Although our yard is regularly flooded during heavy storms, the west swale was designed and dug by the City to carry excess water to the street. We believe this swale needs to be dug deeper and lined with rock to stop erosion from occurring to prevent future flooding of our basement. Please send an engineer to evaluate. This problem has been reported several times.

Case Date:

10/14/2021

I am the homeowner and have recently built an attached sunroom with sinks at this address. I need to connect the water pipe from those sinks to the city sewer line, and so would like to request a detailed sewer line map of/around my property, if available. Thanks.

Case Date:

1/10/2022

The whole stretch of East Moores Pike between Sare Rd and Andrew Circle needs drainage work. Whenever there's even a little rain the ground either side of the road drains into the road for a week after. There's black ice all over it pretty much all winter and it's a fast road on a steep hill. During even light rain it's deep enough to cause hydroplaning.

Case Date:

3/7/2022

We continue to have a flooding issue due to yard waste, leaves, seed pods, sand clogging up our street drain. I was up at 2:00 again this morning pulling the street drain that was again completely clogged so our garage did not get flooded. Water was almost to the garage. This has been a problem for many years and it has never been resolved. I have asked many times. MANY Times. I should not have to fear that if I am not home and it rains that there is a good chance we'll get water in our house because of our street drain is poorly designed based on the amount of debris that comes down our street. Would someone please finally address this issue.

Case Date:

3/7/2022

During hard rains, water backs up in the southeast corner of my yard and comes into my garage and basement from the parking pad on the east and below grade through the wall to the north. The sidewalk running along the Clifton St. right of way is the east boundary of my property (see photo). Water simply can't move fast enough to the culvert you installed south of my property on the west side of the sidewalk. Is there anything you can do to alleviate this problem? I'm happy to discuss the details. Thank you.

Case Date:

4/13/2022

Our alley way floods when there are heavy floods. The neighbors who share this alley are concerned and ask for the city to assess this situation and find a solution. Please contact me for more information. One of the neighbors has a video to share of the water flow. Thanks

Case Date:

4/13/2022

Our alley way floods when there are heavy floods. The neighbors who share this alley are concerned and ask for the city to assess this situation and find a solution. Please contact me for more information. One of the neighbors has a video to share of the water flow. Thanks

Case Date:

5/26/2022

Wet bottom retention pond damaged by beavers, dam eroded and may fail. Water pipe directed to the creek falls short of spilling into the creek by 15 feet and is eroding the bank and exposing 50% of fine-tree roots near the bank.

Case Date:

10/11/2022

A private utility company cut a large hole in my driveway without permission. After removing that portion of my driveway they dug out what appears to be an area 3 feet deep and at least 2-3 feet wide just underneath my driveway. A piece of plywood was placed on top and is not secure. I’m not only afraid that someone will fall I. The hole, but also that an entire portion of my driveway will collapse into the ground. I have attempted to contact the private company (AT&T) and while they have opened a claim, I have yet to hear back from them in regards to this public safety concern and also how they plan to fix my driveway. My home sits on a very busy and trafficked corner in The Highlands. Lots of pets, small children, families walking all day. In addition, I can already see that area has shifted and sunk.

Case Date:

12/21/2022

The grate cover of a drain in a parking lot here had fallen into the drain. The drain is located inside an HOA called Madison Park. We got the cover out and reinstalled it, but it is bent and needs to be replaced. Would this be a City responsibility or the responsibility of the HOA? Thank you for your help!