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City of Bloomington, Indiana

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closed #200681

Water Utility Billing Problems

419 W Hoosier Ct Ave

Case Date:
2/2/2025

We've been charged an exorbitant amount in the water bill for December. The house was empty with no tenant for more than half the month with all the water supply turned off. It is impossible that the meter reading has come to such a high number! Even if the house was in use for the entire month still the consumption has never cost over 70-90 dollars. Please check into the readings and the bill as this is an atrocious for us students to pay!

closed #200190

Water Utility Billing Problems

317 E Wylie ST

Case Date:
1/14/2025

We have a very large past-due balance on our bill that doesn't make sense to me. We have paid the bill on time every single time since we moved in august 2023. In November there was a leak and we got a statement credit to cover that cost which reduced the bill to zero for that month. but Since then, there has been a large past due balance that I don't really understand. Whatever information you can provide me would be great thank you

closed #199799

Water Utility Billing Problems

512 E 15th ST

Case Date:
12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

closed #199798

Water Utility Billing Problems

512 N College AVE

Case Date:
12/30/2024

I am still listed as the account responsible for the water bill on this address I have not lived here since last year.

closed #199700

Water Utility Billing Problems

Case Date:
12/18/2024

I received an email claiming to be from the City Utilities asking for personal information to update the customer database. Is this real or a scam? Why can't you take the information you already have on record and transfer it to a new database? Also, if it's real, I highly suggest you put something about this on the current billing website for people to see. This just looks very illegitimate. The sender is from some everbridge.net address that I don't recognize. Screenshot attached. Thanks.

closed #199660

Water Utility Billing Problems

4177 N Stone Mill RD

Case Date:
12/12/2024

Hello, My bill was paid but my water is still not working?

closed #199344

Water Utility Billing Problems

4743 E Donington Drive

Case Date:
11/13/2024

A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.

closed #199166

Water Utility Billing Problems

1211 S Weimer RD

Case Date:
11/2/2024

I currently have aqua pay but I’m not sure how to stop it. I haven’t lived at this address I’m in over a month. Please help.

closed #198786

Water Utility Billing Problems

3276 S Walnut Springs DR

Case Date:
10/12/2024

I received a bill for the month of September, but I have not lived in this apartment since August

closed #198722

Water Utility Billing Problems

317 E Wylie ST

Case Date:
10/8/2024

My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter