Case Date:

2/17/2025

Good morning, there are 2 enormous pot holes directly in front of our 2 parking spaces and have been watching them continue to increase in depth and size (probably primarily due to the trash trucks that drive right over them twice a week) since we moved in here a year ago. I haven't complained about them previously, but back in November 2024 I had to get help from St. Vincent De Paul to help replace CV joints, ball joints, multiple other parts and ended up having to replace my front axle, as well, directly after having to drive through these potholes to get into our parking spot for a total of approximately $995. St. Vincent De Paul was very generous and helped us by paying $500 towards our bill and I paid the balance. In addition, a few weeks ago, after scraping bottom once again on the Southern most of these two potholes. I ruptured a brake line, lost control of my vehicle temporarily and had to spend another $395. last month to repair that. Unfortunately I am on a fixed income and this caused us to be late again on our rent. I just cannot afford to not say anything now as I am a disabled single mother trying to get my youngest through college at IU Bloomington. Could someone please respond letting me know if there is any reimbursement for damages or recourse I might have for these multiple damages to my vehicle and when approximately these holes might get some attention? I do have receipts from the repairs. Thank you in advance for your attention to this matter and your reply to my inquiry as to reimbursement or recourse. Twice in the past 4 months I have had to be late on my rent to continue to have a vehicle to secure food for my family as I am on SSDI and the sole income in our household and am trying to keep my rent current and credit up so as to qualify for a mortgage again in the near future. Regards, P. Anessa Mitchell 1531 S. Dorchester Dr. Bloomington, IN 47401 765-336-1863 amitchell110@yahoo.com

Case Date:

7/2/2024

I discovered that AEG had drilled through my sewer tile after calling plumbers several times to fix sewer blockages. On April 9, 2024, I contacted Eddie Helmondollar and his supervisor Dave Craig (cc:ed above) with pictures of the damage and a copy of the invoice I paid to the plumbing company ($2250). Dave says that he has repeatedly contacted Accounts Payable to check on the status of my claim. But despite my regular requests for help, I have not received any assurance the claim is being processed or when to expect the reimbursement. It is now July—3 months since I alerted AEG to the problem. Please assist me with this request. Thank you for any help you can provide. Terri Cramer 2421 N Skyline Drive (Lower Cascades neighborhood) Bloomington, IN 47404 312-420-0267 (text/cell)

Case Date:

2/23/2025

Urgent Complaint Regarding Road Conditions at Tulip Tree Apartments Dear manager, I am writing to formally raise a complaint about the poor road conditions at Tulip Tree Apartments, particularly the section of the road immediately after exiting the parking lot. As a resident, I have noticed that turning east from the parking lot has become increasingly difficult due to the uneven and damaged road surface. Since moving to Tulip Tree this academic year, I have experienced recurring issues with my car’s wheel alignment. In November of last year, I had to get a four-wheel alignment, and again in March of this year—both times due to a fault in the front right wheel’s toe angle. This issue never occurred during my previous residency at Campus View, but since living at Tulip Tree, I have had to perform two alignments in just a few months to prevent uneven tire wear and avoid further damage. Given that I frequently turn east when exiting the parking lot, my front right wheel has been subjected to excessive strain due to the poor road conditions. I understand that driving slowly over rough roads can help minimize vehicle damage. However, the actual road conditions make it nearly impossible to pass through slowly. Vehicles traveling westbound are affected by the angle of the road, making it difficult for me to accurately judge distances. As a result, I am often forced to accelerate quickly when I see an opening, further exacerbating the stress on my vehicle’s suspension and alignment. Indiana University has been actively repairing roads across campus, yet the roads around Tulip Tree remain in a severely deteriorated state. While I cannot directly prove that the road conditions are the sole cause of my vehicle’s alignment issues, the correlation is evident—especially considering that I had no such issues during my time at Campus View. The need for multiple alignments in such a short period is highly unusual and costly. I strongly urge the management to address this issue and take immediate action to repair the road. This is not just a financial concern for residents facing repeated maintenance costs but also a significant safety issue. I appreciate your attention to this matter and look forward to your response regarding any planned repairs. Best regards, Sherlock

Case Date:

3/7/2025

Hit a pothole on E Moores Pike causing damage to my front right tire.

Case Date:

7/15/2024

On Friday, July 12, a crew from JE Reedy pushed through my double locked gate to clear a path so they could install fiber overhead (in a neighborhood that already has fiber). They seriously cut at least 3 trees: 2 are trees that get no taller than 15 feet, and a pine that was near the pole they needed to climb (Duke has cleared this area for years and never had to hack the pine). They said that they came by on Thursday but they did not leave any notice that they would be working in my backyard so they were trespassing. They could have done their work without destroying my fence row but that would have involved creativity and a little effort. I am sickened, angry and sad and want someone in the City to see this mess and come up with a way to make this right. I have several photos but could only upload one.

Case Date:

3/4/2025

Driving to the IU pool Sunday night, when my daughter hit a pot hole on Fee Lane around 17th Street. It was dark, so she couldn't see to avoid it. It popped her tire. Please repair this pot hole before it costs someone else a lot of money. Thank you!

Case Date:

8/4/2021

Is there reimbursement for pothole damage?