Case Date:

2/21/2025

Water flowing down street, looks like water main break

Case Date:

2/21/2025

Water pouring out of the water cover on the front lawn. Going down the sewer

Case Date:

2/25/2025

Water shut off all of a sudden. No leaks that I'm aware of on the inside. Was working about an hour and a half ago

Case Date:

2/25/2025

Intense and terrible sewer gas smell from bathroom of Cheddars restaurant— employees and patrons have evidently complained for years. Legitimate health hazard.

Case Date:

2/28/2025

Now there's a convenience fee or surcharge to pay the water bill via credit card. Thanks a lot--that's great, another way the City finds a way to dump on its residents.

Case Date:

2/28/2025

Cold water from tap faucet coming out brown/yellow. Glass on left from tap, glass on right from fridge (filtered).

Case Date:

3/9/2025

Our tap water is coming out of our sink with considerably less pressure than normal, and is an opaque white color. The water clears up in a few minutes and there is no lasting sediment, but it's happening with cold and hot water which is not normal for our house. We've recently had a snow plow get stuck on the fire hydrant outside of our home - not sure if that would be connected at all to this problem as the hydrant doesn't appear damaged. Thanks for looking into it!

Case Date:

3/10/2025

There is a city street drain at the bottom of my cul-de-sac between my house and my neighbors. I have been told by the city that the drain is not on city property. I am not sure why or how I am to maintain the drain. It is partially underground and does not drain as it should down the hill. How can the city put in a drain that doesn't work and then expect me to correct the issue. Last week I believe they backwashed the drain which let to a HUGE amount of leaves etc that was in the streets to wash down the hill behind my house and AGAIN destroy the steps I built! I have maintained the walking path at Rogers family park on both side of my house but am extremely upset that the city trees that fall and block the drainage along with the street wash (leaves, snow salt etc) destroying both sides of my house and washing away what little yard I have. I have cut brush and pushed logs but I am a 56 year old women and I can't move or clean as the city could if they would just come in and correct the drainpipe and push the dead trees away on the other side of my house. I push mud off of the trail and clean it all the time! I am often asked if I work for the city. I should!! I can't keep up with what the city should be doing with the water drainage in my neighborhood. I am at the bottom and I get EVERYONES leaves, sticks, street salt and mess. Please help me clean it up so I can continue to take care of it.

Case Date:

3/10/2025

Today, March 10, 2025, I noticed that the water pressure is low. It's about half as strong as normal.

Case Date:

3/17/2025

All of the sudden this afternoon, I have very low water pressure. I’ve checked for weeks around the house and in the basement and haven’t found any.