Case Date:

3/30/2020

The side of the street some 4 feet long has sunk into the ground, creating a large hole that regularly fills with water.

Case Date:

4/7/2020

I found a notification on my door yesterday afternoon. It says my house has been using 10 gallons per hour non-stop. There is no leakage in this house. Is there something you can do to check on the faulty meter? My water bill is $100 average per month.

Case Date:

4/9/2020

Three very large pipes have been lying in my yard for over one week now. I believe that this is for a contracted public works project. I do not want to approach the workers during this public health crisis as they are not wearing face masks. I would like to be able to mow my lawn this weekend, and I do not feel that the lawn of an occupied house is the appropriate place to store construction equipment. I would like to request that the workers are instructed to remove the pipes from my lawn either today (Thursday, April 09, 2020) or tomorrow. In the event that this is not a water-related project, I would assume the city has permits on file to communicate with the appropriate party.

Case Date:

4/13/2020

Dear Mr. Howard, Mr. Peden, Mr. Meyers, and Mr. Rollo, We are the property-owners at 2017 E Marilyn Dr. abutting Mr. Howard’s residential construction project at 1110 S. Covenanter Dr (http://howardshomeimprovement.com). We're writing because we're concerned about the addition of gravel this past week to Mr. Howard’s lot, raising it several feet above our property, creating what looks sure to become a pond of run-off water along the eastern edge of our property and causing likely flooding at the southern edge. A marshy meadow that used to collect water on Mr. Howard’s property has been shifted onto our property. In order to get a sense of the impacts and the city’s review of them, we are hoping to talk with Mr. Howard and a city inspector before further work proceeds. We are also concerned that the property line has not been staked and our property is being used for construction staging, with considerable removal of vegetation and possible spreading of gravel across the property line. Here is a rough calculation of the drainage runoff from Mr. Howard’s property onto ours: The raised area is 30’+60’+10’=100' X 12’ = 1200 sq ft (at the side) and 22’ + 12’ = 34’ X 10’ = 340’ sq ft (at the back) = 1540 sq ft (total). At an average 5” rainfall in May, that would create 4,800 gallons or 640 cu ft of runoff. Annually, rainfall is about 50” so the runoff would be about 48,000 gallons or 6400 cu ft per year. But with climate change we suspect those amounts are going to increase (rainfall for every month this year has exceeded the norm). We arrived at this estimate using the USGS rainfall calculator: https://water.usgs.gov/edu/activity-howmuchrain.html And we used rainfall estimates from: https://www.weather.gov/ind/Precip_scorecard_IND For the raised area of Mr Howard’s property, we used the schematics attached below. We also have attached photographs showing the construction staging on our property, and the effect of the land build-ups on the east side of our property line. Thank you for your help, Ben and Jenny Robinson

Case Date:

4/21/2020

Orange tap water.

Case Date:

4/24/2020

I live at 1202 E. Elliston Drive (green house pictured). Elliston Dr, at the northwest corner of our lot, pools with a large volume of storm water after even a little rainfall, and it does not drain we have to wait for it to evaporate. I know it's probably an undertaking but is there any way the city can fix this? Overall the corner is a high elevation but there's a shallow pool there as you can see, and no storm drain. Could a storm line be ran down to another location so it can drain away and stop causing problems with the curb basically eroding away?

Case Date:

5/27/2020

No water.

Case Date:

5/30/2020

Several water meters have been sitting on the sidewalk between 1034 and 1046 S. Colchester Ct. for the past two months since CBU’s contractor came through installing smart meters. Will someone come to get these?

Case Date:

6/7/2020

There's a run off in our back yard the pools up with water whenever it rains and it typically takes days for the water to subside. We have deer and ducks that often stop by to take a dip in our back yard :-) This standing water concerns me for mosquitos and others pests. Additionally, the sitting water has started to erode the dirt around the concrete to the point to where I can no longer mow around the area. To the best of my knowledge this is not our property and I wonder if the city maintains these run offs. Is this something that the city can take care of? Thank you for your time.

Case Date:

6/9/2020

The water meter for my house is in an awkward position and my plumber said to contact the utilities to have it set right. He recently had to shut off the water at the street to make a repair in my house.