Case Date:

4/4/2017

Per 939 they were there and nothing is at the curb. They were there at 5:17am and nothing was out.

Case Date:

4/4/2017

Resident called in upset that we didn't take one of her yard waste bags. She says that we every 10 times don't take something. She had bags of yard waste in plastic bags which our crew dumped the contents and left the bags. I explained that we can't put plastic bags in the truck. She says someone is stalking her and when we don't take her stuff it gets thrown all over her yard. She says she is disabled and can't bring it back in when we don't take it. She is going to file a "formal complaint" about it and wants us to make provisions.

Case Date:

3/6/2017

This stop is right on Walnut St and there is a PILE of trash and debris. There are TV's etc..Sanitation does not take TV's at all, however nothing has stickers on it and it is a PILE of trash!

Case Date:

1/23/2017

8:35am Recycle bins are seen up next to the house but are not at the curb.

Case Date:

12/1/2016

Norma was out with a Streets crew this morning collecting leaves and called with a line of sight issue at the NW corner of Skyline Drive and Kinser Pike. She said a pine tree that sits on the resident's side of the sidewalk blocks the view both north and south when trying to pull out on the street.

Case Date:

11/7/2016

947 went to this stop at 7:37am and nothing is out, so if they call we will not pick up this time.

Case Date:

11/3/2016

Resident called and was upset that we didn't get her can of recycle again. Sending Eric Richardson to get since it is on his route.

Case Date:

10/31/2016

I have received an email from the resident at this address. We have went back and forth with numerous emails now so Shelby asked me to assign this to you. This resident uses another trash hauler and is now moving and is wanting to put out a couch, love seat, recliner and dresser for us to pick up. Per Shelby Walker, we will not pick up. I have stopped answering her emails as they are becoming argumentative. Just wanted to let someone in HAND know what is going on.

Case Date:

10/25/2016

Resident called and is upset that we didn't pick up his recycle again yesterday. I am sending the 947 crew out to get it.

Case Date:

9/20/2016

3rd week in a row we have written up for being too heavy, can too big and no stickers. They are making no attempts to correct problems.