Case Date:

9/15/2025

Door stop on the Assistant Manager's door is broken and will not hold itself in the upright position.

Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

8/27/2025

You guys extended these sidewalk areas and planted grass which needs to be cut.

Case Date:

9/12/2025

This property has trees that encroach on both the sidewalk and road on both the Camby Lane and the Abby Lane sides of the property. The owner has been asked multiple times to trim the trees and bushes to allow safe and unimpeded use of the sidewalk and road by pedestrians and vehicles.

Case Date:

9/17/2025

low water pressure in building and irrigation

Case Date:

9/21/2025

Vehicles driving east on Grimes often stop in the middle of the road (rather than in their "lane") at the stop sign at Woodlawn. This makes it impossible to turn onto Grimes from Woodlawn until they have moved on, leading to difficult and unpredictable traffic situations. Would it be possible to put a center line here on Grimes, just for the intersection and the approach to it? To encourage drivers on Grimes to be in their lane when they stop at the intersection.

Case Date:

9/18/2025

yard not maintained, overgrown

Case Date:

10/4/2025

sidewalk is blocked along this stretch in a few places by overgrown bushes and ornamental grass. on the corner, the bushes are the responsibility of whoever owns the utility boxes they hide, along the road it's the houses behind the hedge.

Case Date:

10/6/2025

There Thea’s a bus sitting parked along the the west side of College 15th to 16th from approximately 720 to Atleast 730+ This cause a line of site for cars trying to out of 15th because the bus was just sitting. I did not get the bus number but people trying to get on to college could look north to see if the lane was clear to pull out.

Case Date:

10/7/2025

Someone needs to check on the construction crew working Rogers Street in the Patterson area. They are blocking the sidewalk with their materials on the east side near the warehouse. One of the contractors unexpectedly pulled his truck out onto the street to block a vehicle and then pulled it out aggressively again almost causing an accident. When confronted about this being unsafe he said “I can do whatever I want“.