Customer concerned about two things on new billing format. When they are an aqua-pay customer it says balance due $0.00 but under that says the amount being debited from their account. Customer says it is confusing. Also said a phone number to call should be on the bill.
Customer called concerning increase in stormwater charge. Used to be 2.35 is now 19.56. He would like for someone to call him and explain the way stormwater charges are calculated..
The neighbor states that there is approximately 3 pickup loads of trash in the backyard. There are several car/truck tires in the back. The resident is always working on cars/trucks and when the wind blows the gas fumes come into the neighbor's house. The backyard is almost like a junkyard.
the yard is very littered the shrubs along the south side of the lot have caught alot of litter.
no sticker
Vickie from legal department called about the trash piling up in bags as well as the trash that isn't bagged. She says this has been accumulating over the past few weeks and that since it is in an alley the trash is not being taken off.
She has lived at this residence for 7 months and has had problems with the crews throwing her trash can around. She has found it in the neighbor's yards, in the street, etc... She decided to give the crews time to see if the behavior would change, but it hasn't. She wanted this info. on file in case her can is damaged beyond use and she needs a replacement.
NO STICKER
NO STICKER
NO STICKER