Case Date:

5/13/2002

missed pick-up/other/faxed 5/13/02 kb/ large items were not picked up today - large items are in cans; cans are marked to be left behind - let us know if there's a problem.

Case Date:

5/14/2002

The above address is Mr. Holdeman's daughter residence. Mr. Holdeman called Insight to get a price quote for digital cable. He was quoted $59.95. He received a bill in the amount of approximately $109.00 and was billed for two boxes (@$7.99 each) instead of one. He is upset that he was again quoted one price and billed another. He is also concerned that he was not told that his bill would include sales tax, franchise fees, and other user fees by the customer service representative.

Case Date:

5/14/2002

neighbor says that a bush in the yard at 210 E. Grimes is blocking their view of the road when they pull out of their driveway

Case Date:

5/14/2002

Sidewalks obstructed with overgrowth on Hagan Street; close to the Smith St. intersection.

Case Date:

5/14/2002

Ms. Foster sent an email through the COB E-Government web site. Her complaint is to keep her current service, she has to upgrade to digital which includes one premium channel at an additional $2.00 a month charge. She had to wait on the Insight representative to arrive, and buy a new VCR because hers is not compatible with digital. She was happy with her current service, and without the premium channel she would not have had to change. However, Insight has been trying to make it up to her.

Case Date:

5/14/2002

cardboard not flattened

Case Date:

5/14/2002

no sticker

Case Date:

5/14/2002

no sticker

Case Date:

5/14/2002

too heavy

Case Date:

5/14/2002

too heavy