Case Date:

12/22/1998

Customer has had problem with aerators clogging. House is about 4yrs old. Sediment is chunky chalky white.

Case Date:

11/19/1998

HIS AREATORS STOP UP EVERY 2-3 DAYS FROM SAND AND GRIT, AND IT LOWERS WATER PRESSURE

Case Date:

3/23/2001

O-recycling day is next week

Case Date:

7/14/2014

must be sorted

Case Date:

9/4/2003

faxed ddh/ missed pick-up/recycling He puts his paper in a trash can that he has marked on the outside as recycling The crews forgot to pick it up again - not 1st time happened but 1st time resident has called.

Case Date:

10/17/2002

RECYCS AND NONRECYCS MIXED, ITEMS NOT INCLUDED IN PROGRAM, "SOILED BABY DIAPERS? IN RECYCLE? NO THANKS"

Case Date:

8/22/2002

Missed pickup - recycling and yard waste Can of paper was missed & yard waste has been missed the past two weeks

Case Date:

9/2/2004

non-recyclables waste mixed in. items not in program. items not properly sorted.

Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.

Case Date:

4/21/2016

must have stickers