Case Date:

11/17/2025

We live in Hoosier Court Apartments, Unit HC 503, managed by Hunter Bloomington Properties, and we are reporting an unresolved water issue that has caused extreme billing and financial hardship. At the end of August and beginning of September, the water system for the entire Hoosier Court community malfunctioned. During the repair, the leasing company’s maintenance workers intentionally released a large amount of water from the pipeline located directly in front of our unit. This caused significant water wastage outside our home, completely outside our control. Before this incident, our average water bill was around $170. Immediately afterward, our bills increased to: $250 for August $936 for September $922 for October We contacted the leasing office multiple times by phone, email, messages, and about seven in-person visits. They delayed responding and eventually offered only a $550 refund, even though the excess charges for September alone were around $850–$900, leaving $300 still unresolved. For October, they told us they “cannot promise anything” and have provided no solution. To verify the issue, we contacted City of Bloomington Utilities, who gave us access to a usage portal. The portal shows our line is using about 50 gallons per hour continuously, which the city confirmed is not possible for normal residential use and indicates an ongoing leak/outflow in the line connected to our unit—not inside our apartment. Despite this, the leasing company insists there is “no leak,” will not fully reimburse us, and has not addressed the problem. As a result, we are being charged around $1000 per month for water we did not use and cannot afford. We are requesting HAND’s assistance because the issue is occurring outside our unit in infrastructure maintained by the leasing company, and all attempts to resolve it directly have failed.

Case Date:

11/17/2025

I work in the leasing office at Atlas on 17th (1439 N Telluride St). Several residents have submitted complaints regarding the streetlights of our property not being on a night, which has concerned many for their safety and security. We have confirmed reports of there being no streetlights on for roads N Telluride St. and W Aurora Dr. The other streets on our property include W Redlands Dr, W Vail St, N Denver Rd, and N Arvada Rd.

Case Date:

11/17/2025

Thick layer of uncleared leaves on sidewalk. Portentoso slipping hazard when wet

Case Date:

11/16/2025

Car parked on city property. Orange Car in the grass

Case Date:

11/14/2025

Unsafe hoarding cockroachs and bedbugs

Case Date:

11/14/2025

Ticket number 205294 was made on august 27 but is not viewable in Ureport. Screenshot confirming submission of the ticket included.

Case Date:

11/14/2025

Just saw vicious dog fighting. 2 pit bulls always loose and another were fighting and it took at least 3-4 people screaming and pulling to break it up. The gray n white dogs often in our yards, and no one with them. They stay in the shed behind the house where Several homeless people live

Case Date:

11/14/2025

The brick work here is very uneven and overgrown, with some bricks being broken, leaving jagged edges that are dangerous. I was jogging and tripped and fell, causing this huge gash on my leg and requiring me to go to the ER. Please get it fixed for the safety of the community and the children that walk there everyday to go to school.

Case Date:

11/13/2025

The alley running east to west has been closed since 11.05.2025 due to a small asphalt repair. I am unsure why it is still closed eight days later. It is disrupting the flow of traffic through the neighborhood.

Case Date:

11/12/2025

At 3:54 pm today, an emergency vehicle was approaching this intersection from the south (with lights and sirens) and a white BT SUV turned from W Grimes Lane onto N Walnut Street. The emergency vehicle turned west onto W Grimes Lane, making their paths a close call. This is just a friendly reminder for them to stop and yield rather than turn right before the emergency vehicle reaches the intersection.