Case Date:

8/27/2025

Water is brown / dirty

Case Date:

8/29/2025

Unusual tasting water for the past two days. Tastes like chemicals.

Case Date:

9/5/2025

The water coming out of my faucets is brown (and getting browner). I don’t know if this is a utilities issue or a water quality issue.

Case Date:

10/3/2025

Rusty water has been coming through the pipes since September 30. We noticed it when we turn on the water

Case Date:

8/5/2003

Customer was very upset that his water usage has increased so dramatically. I explained the usage period, insp. results, etc. He was insistent that the changing of the meter had damaged his toilet (by allowing air to get into the lines). He stated that he planned to contact his atty. I referred him to Risk Mgmt. He did not wish to listen to any explanation regarding his usage. I printed out his account history and meter readings for him. I also contacted Ed S. regarding this matter.

Case Date:

7/30/2003

Mr. McCrea states that his bill indicated they used 53,000 gallons during June 2003 because they filled a swimming pool. Mr. McCrea states he has an irrigation meter but feels he would have been charged less if he did not. He states he was told that filling a swimming pool during May is too early, so he filled his pool during this June this year but still got an enormously high bill.

Case Date:

8/25/2003

Owner wrote re. property at 1104 E. Azalea Lane in Bloomington. Tenant moved leaving large, unpaid bill. Owner does not feel she should be held responsible for bill and request review by USB Subcommittee.

Case Date:

6/17/2003

Letter received from James A. Swinson stated that he received certified letter re. a delinquent account for his former tenant (Tyler Collier) for property at 1417 S. Monon. Mr. Swinson does not think he should be responsible for former tenant's account since he was not notified in a timely fashion.

Case Date:

6/2/2003

Letter rec'd. from Charles Short stated that tenant at 2355 S. Zona St. left leaving delinquent account at CBU. Does not think he should be responsible for bill since he was not notified of tenant's delinquency.

Case Date:

6/2/2003

customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.