uReport

City of Bloomington, Indiana

Search

Fields to display

Search Results: (114405)

closed #191655

Water Utility Billing Problems

4778 E Donington DR

Case Date:
7/9/2024

Hello - We are submitting a complaint against the City of Bloomington Utilities for the following reasons: 1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag. 2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house. 3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet. 4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots. 5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention. We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house. Please contact me for further conversation and happy to meet someone at the property.

closed #171901

Water Utility Billing Problems

2713-2759 E Garden Path, Bloomington, Indiana, 47401

Case Date:
3/2/2020

I have had CBU for 2 years my water bill never exceeded $50. My utility bill this month was increased 50% to $100. I am a senior citizen I have not changed my water or sewer usage. I would like to know why such a large increase. Please advise Vera Gayheart 43951-013

open #186094

Water Utility Billing Problems

Case Date:
10/24/2023

Water bill for 10/1 is $128 and charging for use of 5,000 gallons of water. We feel that this is much too high and that we do not use 5,000 gallons. Looking to determine if there’s a possible leak or billing mistake.

closed #179077

Water Utility Billing Problems

Case Date:
2/24/2022

Hi just a quick question I have my name under my current address 321 East University Street and I was wondering if there is another name under that address for the water bill? If so, then how can I take my name off of the water bill? Thanks!

closed #122376

Water Quality

3855 S Laurel CT

Case Date:
1/1/1970

WANTS EMERGENCY WATER SHUT OFF

closed #122377

Water Quality

3721 W Tapp RD

Case Date:
1/1/1970

BUSTED WATER PIPES INSIDE, TURN OFF WATER

closed #122379

Water Quality

414 S Walnut ST

Case Date:
1/1/1970

WANTS WATER TURNED ON AFTER HOURS

closed #122387

Water Quality

610 W Duncan DR

Case Date:
1/1/1970

WATER STILL SOUNDS LIKE IT IS RUNNING, AFTER THE STOOL FILLS UP. WANTS SOMEONE TO MEET HER FRID 3/20/98 TO CHECK

closed #122388

Water Quality

2311 E Covenanter DR

Case Date:
1/1/1970

NO WATER, LINES SUCKING AIR

closed #122390

Water Quality

315 E University ST

Case Date:
1/1/1970

CUSTOMER HAS NO WATER