Case Date:

5/23/2022

I work for The Villages Healthy Families program. We are a non-profit child welfare agency. I am looking for a fee waiver for a room rental at Twin Lakes to host a free, public class on infant safe sleep education. The class takes between 30-45 minutes and attendees receive a pack n’ play at the conclusion. There are no income requirements for the class. Would the Parks Department be able to waive the fee for this class? I offer it throughout the county to make it more accessible for those with transportation barriers. Thanks for the consideration!

Case Date:

5/24/2022

Lock on restroom door on trail at Leonard Springs Park is broken. I thought I was locked in but eventually the door opened after turning the lock around several times. It took awhile to open it and I was almost called 911. Very scary and claustrophobic.

Case Date:

6/6/2022

Switchyard police station by the basketball courts. In the hallway outside the police station bathroom, there is a vent that is always blowing really hot air, like a heater. It just needs to be turned off for the summer. Thank you.

Case Date:

7/12/2022

Please add foot pulls (e.g. https://www.amazon.com/StepNpull-Hands-Opener-Silver-1-Piece/dp/B008P5ULZ6) to the bathroom doors at your parks. Currently there are air hand dryers (which by the way spread germs - https://www.health.harvard.edu/blog/the-bacterial-horror-of-the-hot-air-hand-dryer-2018051113823) and then you have to touch the door handle. Adding these foot pulls or something similar will help prevent spreading of germs and bacteria.

Case Date:

7/16/2022

On June 26th, I took my daughter to Switchyard Park. We were playing in the Splash Pad some time between noon and 12:30 when I heard a man yell, “Fuck you, Karen!” I looked in the direction of the sound, toward the shelter nearest the Splash Pad (the one with the bathrooms attached). I saw a tall, skinny man in a neon “Parks” vest storming off away from a family with a young child. There were two other Parks employees sitting at a table under the same shelter and the man that stomped off went to light up a cigarette behind the shelter. While I did not witness the entire situation, I presume the woman asked him not to smoke under the shelter while everyone was eating lunch there and he got angry. It was hot that day, so I understand he wanted to be in the shade, but that is not an appropriate reaction. I ask that you please investigate the situation to find out what happened from your employees themselves, as I only witnessed the tail-end of the confrontation. Thank you.

Case Date:

7/19/2022

You made sure to label single use restrooms as for "all genders" but in throwing up the rules at the park, you made sure to mention to not change diapers outside of the restroom. But none of them have the labels for changing tables. You are so worries about offending anyone, you left out parents. Great job. Signs would be nice. Or changing tables in each stall. Something so I don't have to lay by 1 year old on the concrete that people have peed on. Thanks

Case Date:

7/22/2022

Why did the poolside basketball hoop at the Bryan Park pool get taken down midway through the summer?

Case Date:

10/31/2023

The showers between locker rooms 3&4 barely work. The showers between locker rooms 1&2 work great, its frustrating as it seems like an easy fix.

Case Date:

11/7/2023

The bathroom at the police substation were locked again at 10 am. This is a holiday and the courts were full, but the bathroom was locked. The inside door was open. You could see the bathroom but couldn't get in. This is not the first time this bathroom has been lock. Don't say to go to the other switchyard bathroom! By the time you get to this one it's a 10-15 minute walk to the other that might not be unlocked also. This is ridiculous. The pickleball courts were full and a few basketball players.

Case Date:

1/9/2024

Both shower drains are badly backed up, to the point of nearly flooding the adjacent bathrooms.This is extremely unsanitary as well as flooding risk to the facility. This has been reported to staff a minimum of five times over the past several weeks but to my knowledge no action has been taken.