Water Utility Billing Problems
419 W Hoosier Ct Ave
- Case Date:
- 2/2/2025
We've been charged an exorbitant amount in the water bill for December. The house was empty with no tenant for more than half the month with all the water supply turned off. It is impossible that the meter reading has come to such a high number! Even if the house was in use for the entire month still the consumption has never cost over 70-90 dollars. Please check into the readings and the bill as this is an atrocious for us students to pay!
Water Utility Billing Problems
512 E 15th ST
- Case Date:
- 12/30/2024
I am still listed as the account responsible for the water bill on this address I have not lived here since last year.
Water Utility Billing Problems
512 N College AVE
- Case Date:
- 12/30/2024
I am still listed as the account responsible for the water bill on this address I have not lived here since last year.
Water Utility Billing Problems
4177 N Stone Mill RD
- Case Date:
- 12/12/2024
Hello,
My bill was paid but my water is still not working?
Water Utility Billing Problems
4743 E Donington Drive
- Case Date:
- 11/13/2024
A leaking water valve related to lawn irrigation system was discovered during inspection of the system. Apparently was leaking for several summer months. It had a slow leak when system was idling but had a significant leak when irrigation was occurring. I am requesting a bill adjustment for at least September and October water and sewer service, though the problem likely started in July. You have my email and phone number if you need additional information.
Water Utility Billing Problems
317 E Wylie ST
- Case Date:
- 10/8/2024
My water bill is charging us for over 33k gallons of water used last month which did not happen. We had maintenance check for leaks and they saw nothing so we believe there is an issue with the meter
Water Utility Billing Problems
- Case Date:
- 9/11/2024
Extremely high bill for water not used, no one is contacting me back about it
Water Utility Billing Problems
2301 E 5th ST
- Case Date:
- 9/11/2024
Extremely high bill for water not used, no one is contacting me back about it
Water Utility Billing Problems
4778 E Donington DR
- Case Date:
- 7/9/2024
Hello -
We are submitting a complaint against the City of Bloomington Utilities for the following reasons:
1. We were notified in February 2024 of a 40 g/h increase in our flow, while we were out of the state on vacation, via a door tag, not a notice to our email or even a phone call, which are on our account, a door tag.
2. We have called Customer Support three times to get this resolved, as we have not identified a leak inside the house nor outside the house between the reader and the house, which we utilized Aim To Please as our contractor to check everything in the house.
3. The number of times we were told to check our toilets and got brushed off was disrespectful and patronizing, as we utilized Aim to Please to check the toilets via a Dye test and there was no dye leakage after 20 minutes in any toilet.
4. Our March (5), April (4), May (7), and June (4), and July (5) are higher than all the months prior a full year to date. However, it's not a constant leak, they are sporadic. I.e. - while I was putting my kids to bed at 9pm on Friday, June 14th, there was a spike of 400 g/h for under an hour and then it went back down. There was nothing running in terms of faucets or outside spigots.
5. Even with all of our work on our end, and the conversations with CBU Customer Support, the fact that CBU won't consider that we have a malfunctioning reader, is simply astounding. To not even consider the possibility of it, and have a denialist mentality does not, to me, show customer support or attention.
We would appreciate a review and investigation of our reader and our usage reports to better understand these spikes. Additionally, we would appreciate a review of our billing because we are now paying quite a bit more for water than we did for the first two years of our ownership of this house.
Please contact me for further conversation and happy to meet someone at the property.
Water Utility Billing Problems
- Case Date:
- 10/23/2018
I got my utility bill for this month that states that I did not pay the utility amount for the previous month. I have a credit card statement saying that I did. I called a couple weeks ago and they said if I emailed in proof of the statement, then the amount would be fixed. I emailed it in and it still has not been fixed. I would really like this resolved before my water bill is due on the 25th of this month. Thank you!