Case Date:

1/28/2026

My roommate and I experienced sewage water expelled from our shower drain at our rental property managed by Granite Student Living on Saturday 1/24/26 when we tried to plunge a toilet. We have had three plumbing companies come out to inspect the line leading out of the house, and the conclusion is that the clay piping has been damaged/collapsed, and there may be further blockages that need the use of a high pressure water jet. We have been told water can slowly flow out of the house, but trying to send solid waste out of the property could cause a repeat of the original incident. Our management has been reluctant to assist us, meaning we have not had reliable access to a toilet on our property because it is the only bathroom. Granite management also informed us that they were unable to help because it was the entire street sewer main that collapsed, but after asking this to city utility maintenance, I was told that was not the issue. I'd like for the outside line to be inspected so our management company will either fix the issue or help find us temporary housing so we have reliable access to a bathroom.

Case Date:

4/16/2023

Drain water and sewage water is backing up from the city lines up and out of the basement drains.

Case Date:

3/24/2020

Third year in a row (2/8/2018 # 163027, 2/8/2019 #167355), when the fatberg grows just downstream from me, the city delivers hundreds of gallons of sewage into my basement. This year was a new high water: 6-7 inches. It is sewer, not my house backing up... It is because of a flaw in the connections just downstream from me. The city has closed the previous reports as "Resolved" without my consent. This is obviously not resolved. I'd much rather have Bloomington spend money on fixing this, rather than attorney fees, but without quick resolution, this year, I will proceed.

Case Date:

2/8/2019

Yesterday, during the huge mid-day rainstorm, water came up through the floor drain in our basement at 2638 East Dekist Street. It had a sewage odor and was muddy looking and reached a level of about 4 inches, covering the entire floor and soaking everything. The basement toilet also had dirty water come into it. I called the city utilities hotline and reported the incident twice, speaking to the same person each time. The water receded after a couple hours. We have yet to assess the damage and start to clean up. Last year on 2/11/18 our basement toilet erupted (see case #163027). We had a plumber verify that the city sewer was the source of the issue. We did not claim any damages, yet the city did not reimburse us the cost of the plumbing assessment. We would appreciate someone responding to this current incident.