Case Date:

3/16/1998

NO WATER

Case Date:

3/11/1998

Mr. Carrico upset b/c he's being charged $10 fee to adjust a bill. He's happy $45 adjustment is being made, however it seems ludicrous when it was CBU's negligence in the first place that led to the original problem (water line leak, CBU read meter but never notified them until too late). Also, he is upset that CBU says it's open at 8am, but whenever he calls (which has been frequently) at 8am no one answers. He feels that customer service should be available at time given on recording.

Case Date:

2/24/1998

WATER BACKED UP FROM STOOL WHILE CITY TRUCK CLEANING SEWER LINES EARLIER TODAY.

Case Date:

2/24/1998

Ms. King called and said that she knew water was turned off at 323 S. Grant for work by T&D; however, the trucks are gone and she still has no water.

Case Date:

1/30/1998

NO WATER

Case Date:

1/30/1998

WATER LEAK

Case Date:

1/27/1998

Mr Warring has noticed a "milky" appearance of his tap water.

Case Date:

1/27/1998

OLD BLACK METER PIT CRUSHED WHILE MANN PLUMBING WORKING ON WATER SERVICE, WANTS NEW PIT DELIVERED

Case Date:

1/21/1998

Mr. Carrico recent water bill was 3 times the normal rate. He later learned that Utilities had a list of people whose water bills increased drastically. Mr. Carrico is upset that no one informed him as soon as this was noticed so he could look into the problem. After he was informed, he called a plumber and it will be several days before they can work him in. He would like an adjustment to his bill.

Case Date:

11/16/1997

AFTER HOURS CALL EMERGENCY WATER SHUT OFF