Sewer Problems (Sanitary Sewers)
523 W. 13th St
- Case Date:
- 7/14/2025
I came home and the water in all my toilets seems to have like exploded all over the bowl... was there utility work being done today? Is my water safe to drink? Its kind of unnerving to come home to this without explanation.
Water Quality
511 W 3rd ST
- Case Date:
- 7/8/2025
Our water has been brown for a couple of days. Is it safe? Will this be remedied soon?
Water Quality
922 W 4th ST
- Case Date:
- 7/8/2025
Just like other people have reported, our water is brown/green. I want to make sure it's safe.
Water Quality
501 N Plymouth RD
- Case Date:
- 7/5/2025
When I filled our bathtub tonight I noticed the water coming out of out faucet is light green and there is plant matter floating in it. If you zoom in on the attached photo you can see the little plant. This has not happened since we have lived in this house the past 3 years.
Water Quality
110 S Indiana AVE
- Case Date:
- 7/5/2025
Water quality has gotten extremely bad the last week. We (Starbucks store #02387) monitor our water filtration system regularly and normally need to change the filter every 3-4 months (filters are rated to last up to 6 months but they ask us to change them once they become "latte colored"). Saturday 6/28, we found that our water filter was nearly completely black despite being only 1 month old. We changed the filter on Sunday 6/29 and within 24 hours it had already turned "latte colored" (tan). By Tuesday 7/1, it had already turned a dark brown and we had our water filtration system contractor Icee come out and check over the system, run a refresh, and change all changeable parts. Today, Saturday 7/5, the filter is back to being a dark brown color. We are concerned about what is in the water coming through our system and for those around us consuming tap water.
Drainage or Runoff
311 E Glendora DR
- Case Date:
- 6/30/2025
My street runs downhill from Dunn to Walnut. In our older neighborhood, there is no infrastructure to handle stormwater. So the drainage ditch in front of my house and 3 others is the only thing that keeps our street from being flooded completely in any significant rainfall. I maintain it by weeding and cleaning out leaves and litter, along with the culvert that goes under my driveway and can become totally blocked- despite the fact that the debris that blocks it runs down from every house uphill of me to Dunn St. I'm writing two request that this ditch be repaired, as it is full of holes and water is going under it, causing even faster deterioration. Although the ditch was installed by the prior owner and not by the city, it is doing the city's job here; it is handling stormwater and preventing street flooding. This ditch is a small and short-term patch on the major drainage issue in this neighborhood which needs to be addressed in a more comprehensive way soon. My basement, which never had more than a trickle of water for the 23 years I've lived here, regularly floods now. My uphill neighbors' eastern foundation wall collapsed in a rainstorm 2 years ago. Glendora runs like a river in any rainfall, and as you know, rainfalls are getting heavier and more frequent. I will take pictures to show that my ditch keeps one side dry so that the street doesn't flood all the way across. I would really appreciate some short-term help with patching and possibly putting a grate across the culvert, along with a response about a long-term solution. Thank you for any help you can provide.
Traffic Related Complaints
1720 N Kinser PIKE
- Case Date:
- 6/23/2025
The northbound traffic at Kinser Pike and the bypass gets so backed up many evenings past Brookdale Drive. It takes so many lights to get through. If you’re going straight, the majority of the cars are making right turns, especially now with the amount of student apartments that are along the south end of Kinser Pike. There needs to be a right turn lane on that side of the intersection. Also, on the opposite side of the intersection, the right turn lane and the straight lane of southbound. Kinser Pike holds a lot of water when it rains due to the new white curb with the white poles that has been installed there. Those are really an eyesore, but it’s causing water to flood when we have rain.
Drainage or Runoff
313 N Overhill DR
- Case Date:
- 6/23/2025
This is the second time this year that my house has been flooded because of the inadequate city storm water drainage at the corner of Overhill dr and East 8th Street. It happened on April 4th and on June 18th. I'm not sure if the city had someone come and cleaned up after storm on April 4th, but my handyman told me that he had to remove a bunch of rocks from the drainage. I really believe that the storm water drainage is too small. Even if we clean it up, it still doesn't function properly. The storm water from the city's drainage backed up to my driveway and flooded the entire basement floor. It has happened many times, but the problem is getting worse throughout the years. I had to spend thousands to remodel my house due to the flood damages.
Water Quality
3830 E Tamarron DR
- Case Date:
- 6/21/2025
Whole house water pressure is low/weak. Current water bill doesn't show an increase in water usage. Wondering if there is an issue elsewhere impacting pressure?
Water Utility Problems
3118 N Norwest Woods CIR
- Case Date:
- 6/20/2025
My water suddenly stopped working. I don’t hear or see any broken pipes