Case Date:

7/5/2025

Water quality has gotten extremely bad the last week. We (Starbucks store #02387) monitor our water filtration system regularly and normally need to change the filter every 3-4 months (filters are rated to last up to 6 months but they ask us to change them once they become "latte colored"). Saturday 6/28, we found that our water filter was nearly completely black despite being only 1 month old. We changed the filter on Sunday 6/29 and within 24 hours it had already turned "latte colored" (tan). By Tuesday 7/1, it had already turned a dark brown and we had our water filtration system contractor Icee come out and check over the system, run a refresh, and change all changeable parts. Today, Saturday 7/5, the filter is back to being a dark brown color. We are concerned about what is in the water coming through our system and for those around us consuming tap water.

Case Date:

6/21/2025

Whole house water pressure is low/weak. Current water bill doesn't show an increase in water usage. Wondering if there is an issue elsewhere impacting pressure?

Case Date:

4/9/2025

Cold Tap water is brown, ran for few minutes with no change.

Case Date:

2/28/2025

Cold water from tap faucet coming out brown/yellow. Glass on left from tap, glass on right from fridge (filtered).

Case Date:

2/6/2025

I live in Brandywine Ct in Bloomington and have had a disgusting smell in my water for the last 4-5 days. It smells like dirt and it tastes like dirt. From what I have read, this is because of algae blooms in Lake Monroe. Except all information says it happens every summer and fall. It's February and freezing cold. Why is this happening now? Any ide how long this will last? I just paid a fortune for dispensers and Brita Elite filters one week before this started. The Elite filters do nothing to remove the smell or taste. Just the thought of why the lake smells so bad is nauseating. This day and age, there has to be something available to eliminate the disgusting smell and taste. We can't drink bottled water because of pfas and pfos. So what are we left with? Expensive water bottled in glass. Who can afford that on an ongoing basis? Honestly, you cannot expect people to drink that disgusting water.

Case Date:

2/2/2025

Our water has had a sudden change in taste and odor. It literally tastes likes dirt.

Case Date:

11/30/2024

Over the past months we have been experiencing too much sediments in the water. We have reported this last year and it improved a little bit. However the issue is getting worse and worse over time. And now, today there is not even water.

Case Date:

11/14/2024

Tap water is very murky, reddish in color.

Case Date:

11/7/2024

Calcium deposits in the water are coming in the water lines. Please replace filter at meter.

Case Date:

11/4/2024

Plumber reported high water pressure today (over 80). Can CBU please check to ensure it is not a municipal issue in my neighborhood with high/fluctuating water pressure. Thank you.