closed #33824
Water Utility Billing Problems
413 S Highland AVE
- Case Date:
- 11/8/2004
Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.
Tenants rent property at 413 S. Highland. Landlord (K. Norbu) says high water bills are their responsibility. He did fix leaking stool, however.
Water Meter not working. Bill is 0 usage for 2 months. 1219 E Atwater Ave. Account Number 21642-023.
Ever since utility update work has been done to digital reading, water bill went up. Water bill used to be less than $50. Now it’s over $100. I need someone to come and identify what the problem is. 3941 S Bushmill Dr. Bloomington,In 47403
Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.
customer feels $54 charge is unfair. She signed to have the service turned on in advance but utilities was unable to leave the water on. She called on a saturday to have the water turned on. She feels if she had been more informed about make sure all faucets needed to be off and the possibility of a problem this could have been avoided. The letter has been forwarded to Administration.
Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.
Fred Cate sent e-mail objecting to the adjustment in rate for irrigation water. Mr. Cate does not feel the amount of adjustment is justified.
Mrs. Soni called the Utilities dept. regarding her water bill, to see if they wld. change her billing cycle to read DUE ON ____ (anytime during the 1st week of every mo.). Currently, she receives a bill that is due on the 26th of every mo. She wld. like it changed so her checks won't "cross" the billy cycle, and also so she won't receive a DISCONNECT NOTICE every mo. She says, " It's counterproductive, really." The Utilities dept. says they will NOT change her billing cycle-she's not happy.
Cust is unhappy with having to pay the service charges for her irrigation meter over the winter months while not in use. Also, expressed that increase in irrigation water charges is excessive.
Received latest water bill - water usage was billed for 16,000 gallons, well above usual average of 5,000-8,000 gallons.