Case Date:

1/24/2020

Following up on case #171495, which had been closed. However, my Christmas tree remains curbside and has yet to be picked up.

Case Date:

1/30/2020

Only part of our trash got emptied out of our can

Case Date:

2/5/2020

After my Thursday pick up my trashcan has been left by the Sanitation department knocked over on my driveway. I am writing about this issue because for the past three weeks my trashcan has been left knocked over and I am concerned that it will break or be hit by a car coming down High Street in the morning. If the trashcan is destroyed is it City property that will be replaced? Or, is it my property and I will be forced to purchase a new one? I have not taken a picture, but probably will be able to tomorrow morning. I appreciate that this is not an easy job, but am hoping that more care can be taken to put my trashcan back on my driveway and not in the bushes next to the driveway where the ground is uneven.

Case Date:

2/10/2020

I live at 429 S Henderson and one of our trash cans was taken this morning.

Case Date:

3/16/2020

Hi Cleanup and Sanitation department, When I went outside today to bring in our trashcans this is what I saw (picture on left). The trash truck was there as we have just installed video cameras. This isn't the first time that our trashcans seem to be thrown around our driveway and I have complained about it before. This happened again and it was only our trashcan that was tipped over and I didn't report it. Our neighbors have the exact same size trashcan that we do and theirs are never tipped over like ours are (see photo taken today). We wish the trash collectors would slow down a bit and stop tipping over the trashcans. It damages not only the trashcans, but also our driveway that we paid $1600 to get resurfaced. I would appreciate if somebody would get back with me regarding this. It is frustrating and damaging to our property.

Case Date:

4/9/2020

Trash truck picked up our can today, but it was so fast the can didn't empty. Can you can back out and get it? 2006 S Sussex. Thanks!

Case Date:

5/7/2020

A few weeks back I had an issue with my trash can not being emptied. I was contacted and told that it was a "new trainee" problem. Well, today's trash was not emptied fully again, so more training is clearly required. We have 3 extra people living here because of the pandemic, so I can't store trash that the city won't collect.

Case Date:

5/25/2020

collection truck seems to have knocked over my trash bin but not taken away my trash (mostly baby's used diapers!). What do I do?

Case Date:

6/4/2020

The wheel from our gray trash container has broken. See photo. We request delivery and installation of a replacement. The container is in our driveway by the garage door. Thank you.

Case Date:

6/4/2020

My ticket number is #172669. The correct address is not shown in the ticket detail. Our address is 3240 S Southern Oaks Drive. Thank you. Please advise if you need additional information. I could not determine how to update the existing ticket #172669 so I am sending this correction. Note: I edit the default address before submitting but the ticket does not open with my edit. This may be a software glitch needing correction. Thank you.