Case Date:

5/25/1999

At the intersection of S. High Street & Rock Creek Road - "LBI" sign attatched to utility pole.

Case Date:

5/25/1999

At the intersection of E. Rogers Rd. & S. Forrrester St. - "LBI" sign attatched to utility pole.

Case Date:

5/25/1999

At the intersection of E. Winslow Rd & S. Highland - "Still Hiring" sign attatched to utility pole.

Case Date:

7/2/1999

Mr. Chin copied the City of Bloomington on a letter to Insight Communications regarding incorrect billing for cancelled service.

Case Date:

8/5/1999

SEE ATTACHED LETTER.

Case Date:

8/17/1999

Ms. Burbage is concerned that Insight will raise the basic service fees, therefore, she will not be able to afford her basic service fee.

Case Date:

9/10/1999

Received letter from the Homeowners Assoc regarding damage done by cable up grade. (see attached letter)

Case Date:

11/10/1999

PLEASE SEE ATTACHED LETTER.

Case Date:

1/26/2000

Mr. Thomas sent in a letter regarding work that the cable company did in the utility easment behind his home.The cable company cut through a electic line causing damage to appliances in his home that he wishes to be re-payed for the appliances, as well as the bill from Cinergy for the repair of the electic line.The bill will be forwarded to the Construction manager. Mr. Thomas will not have to pay the bill for this, Laura will call on 2-2-00. 2-16-00, Larry Wilkerson handled complaint.

Case Date:

7/26/2000

PLEASE SEE ATTACHED LETTER.