Case Date:

12/1/1995

The soil retention barriers at the project at Fifth & Rogers are down.

Case Date:

3/6/1996

owner of 803 W. 5th St. is putting construction debris in the 6' westside drainage canal

Case Date:

1/13/1997

Claims a "minor crime wave" in Prospect Hill - cars broken into, thefts from porches. Papergirl said she's called BPD when she seen people breaking into cars but they do not respond. Wanted police reports of incidents in area, was told it would cost $5/hr and couldn't be done for a year. Also told City is divided into quadrants - should be divided by neighborhoods so we can track trends.

Case Date:

12/31/1997

Subscriber says he inadvertently missed paying his December bill by a few days and was charged a late fee of $3.50 on an $11.26 bill (the bill was low due to a TCI overbilling error the previous month). Understands he missed the due date but thinks it is ridiculous and unfair that he should be charged so high a fee on so small a bill. TCI took care of the billing misunderstanding.

Case Date:

8/13/1998

AFTER HOURS CALL, TRACTORS WORKING NEAR HERE NOISY

Case Date:

12/10/1998

CAN CBU PICK UP BARRICADES IN THE AREA NOW?

Case Date:

6/14/1999

WANTS SEWER LATERAL LOCATED WHILE SNAKE INSIDE

Case Date:

9/13/1999

WANT EMERGENCY AFTER HOURS LINE LOCATE TO REPAIR GAS LINES

Case Date:

12/28/1999

Mr. Ashba stated that he tried Thursday and Friday (12/23 &12/24) to contact Insight, with no response. Mr. Ashba stated that the voice mail did not answer, the phone just rang. Mr. Ashba's complaint is that he purchased a new VCR plus and according to the owners manuel he must contact the cable company for the channel codes. Mr. Ashba has been disconnected for nonpayment for 11 months. Customer service reps. helped him get his VCR set up and explained that there is a 24 hour answering service.

Case Date:

2/16/2000

Mud is entering basement from the digging that is going on across the street.