Case Date:

11/14/2023

Two most recent bills have charged us for using 4,000-5,000 gallons of water, and therefore charging roughly $100. The bill for September was $106.42 and the bill for October was $93.15. This is for a two-person house that uses the same, if not less, of an average amount of water per month. I called customer service after the first bill, but the lady I spoke with was not very helpful and recommended we wait until our next bill. According to her sources, any leakage or problem that resulted in such a high bill seemingly "fixed itself" and she did not provide any other alternatives. Come to find out that the next bill is just as high and we have no choice but to pay (again) with no resolutions. Apparently, Bloomington Utilities does not provide any services to check for any leaks or problems.

Case Date:

11/16/2017

Street light out at 220 E 17th

Case Date:

9/7/2018

This property immensely violates the City code regarding overgrowth of the yard and landscaping. In fact, the public sidewalk attached to this property that runs along 16th Street is practically impassable. There is barely a walkable path where the sidewalk should be.

Case Date:

6/19/2020

Residents regularly shoot out extremely loud fireworks late at night, usually after 11pm. Brownstone management has been contacted about this, but have not responded or followed up. Noise disturbance has been reported to police, but the situation continues every night. Is there anything anyone can do to stop these people from disturbing the neighbors and their pets? It is unbelievably loud - like cannon-fire - and formally violates State law as these are tenants and not property owners and the explosions are happening after 11pm.

Case Date:

6/19/2020

Case #172806 came up as "228 E. Brownstone" when the map was clicked, but the address that appears closer to the actual apartment is "211 E. Brownstone" when Google Maps is used.

Case Date:

10/28/2022

Construction of "The Standard" has been going on for 1.5 years, and they start at 5AM! Are there any regulations about how early people can make noise when building something? It seems like they should at least wait until the sun is up. And for how long they can do it? Do they even have a valid permit?

Case Date:

9/13/2021

My recycling was not picked up. I did not have anything that is not allowed. No milk cartons, pizza boxes or styrofoam containers. Please direct me to a list of items not allowed. I would like to know why it wasn't picked up.

Case Date:

9/20/2021

Our recycling hasnt been picked up for 3 weeks now. It seems like our whole streets recycling is not being picked up. No notice was left on can.

Case Date:

7/25/2022

Hello, we have not gotten trash collection going on a 4 week in a row. The recycling gets taken, and the trash is: 1) not overflowing 2)everything is in a trash bag so there’s no loose trash. But it is still untouched week after week. I do not understand the issue and was wondering if we could get told what the issue is and if we can get an alternate pickup day set up to finally get the trash taken. Thanks!

Case Date:

8/25/2022

While living at Terra Trace (321 E. 14th St) from 2020-2022 there were a lot of problems but one that should absolutely not be dismissed. I am disappointed that no one seems to realize the seriousness of this. On Aug 17, 2021, my neighbors set their stove on fire. Once I noticed the smoke smell, I went to the hallway to see what was going on and my neighbor explained what happened. They didn't know what to do so I pulled the fire alarm and it did not go off. I had to alert everyone by knocking on their doors to let them know the building wasn't safe and we needed to get out. I was told my claim was false and inaccurate. After some minor internet searches, I found that there was a fire here in 2011 (if I remember correctly) that killed a student. After finding this out, I knew I had to do more. I feel as if this apartment complex needs to be reevaluated for safety of the residents still living there. I will also be willing to provide more information, videos, etc about this incident. Thank you!