Case Date:

3/22/2017

Ms Dwyer contacted me last week and I met her at her house this morning. She is concerned about a sinkhole forming in her yard again and the amount of water that ponds on the south side of her house. This is a historical problem. We made some storm improvements in the alley east of her last year and hoped that would help solve some of her problems but she still has issues and would like to know what she can do. I told her I have asked our crews to video the storm sewer that runs along her yard to make sure the pipe is sound. I told her I would also check our sanitary sewer videos to make sure the sanitary sewer is sound. I explained I would be out of the office for about a week and would get back with her in a couple weeks to let her know what we have found.

Case Date:

3/31/2015

Alexandra Kalpakidis forwarded the following email she received: ---------- Forwarded message ---------- From: Don Creek <creekdon@gmail.com> Date: Fri, Mar 27, 2015 at 6:39 PM Subject: [utilities.cs] flooding in Westwood subdivision To: utilities.cs@bloomington.in.gov I have noticed that your trucks inspect our neighborhood flooding during/following every rain. I would like information on the situation, your concerns and the issues. Thank you

Case Date:

8/26/2014

I received this email from Rachel Atz while I was on vacation: "I just spoke with a lady about our dead-end flushing program and she also included that she is having some issues with drainage behind her house and wanted to talk to someone about what she could do to improve it. She said she was willing to pay for it to be fixed, but didn't know what the best solution would be or if she even owned the property/was responsible for it. I told her I would pass the information on to our engineering department and someone would call her to discuss further. Unfortunately, I did not get her name. Her address is 4629 E. Donnington and her phone number is 812-334-4112. Thanks, Rachel"