Case Date:

4/19/2024

To whom it may concern, The following describes multiple code violations from Chandler Automotive that I noticed/experienced during the process of retrieving my towed car from their site. I have video/audio evidence of the violations, and I would prefer if someone reached out to me so I can submit these as proof. It will only allow me to upload images through this submission form. Thank you: BMC 4.32.140(b): Called the number at around 5:30pm to ask to retrieve car, employee stated that she will not be able to get my car until about 9:30/10pm. This is in violation of part 1 of section B, as well as violation of part 2 of section B, since this was well outside the sixty minutes. I recorded the phone call where the employee told me 10pm. Please reach out if you would like this evidence. BMC 4.32.140(f): The invoice, see attached, is not itemized correctly pursuant to the requirements of I.C. 24-14-5-1. The invoice is missing/incorrectly accounted for the following: - I.C. 24-14-5-1(4)(D) - No VIN number. - I.C. 24-14-5-1(4)(C) - No year. - I.C. 24-14-5-1(5) - License plate # is incorrect. - I.C. 24-14-5-1(C) - No explanation is given for the additional charges incurred, which is required here. BMC 4.32.130(a)(2) - The company attempted to charge me $185 for the tow. One $25 charge being a go jack fee, and the other being a dollies fee. Since a go jack fee is a special fee, the total for those should not be $50 according to the code, but a maximum of $25. They corrected this upon me providing them a copy of the code. However, I have audio recording of them attempting to charge me that amount, and being unable to explain these additional charges. BMC 4.32.120(a) - As stated above, the towing company failed to comply with applicable state law in the invoice. BMC 4.32.120(e) - The vehicle was not able to be claimed upon calling at 5:30pm on 4/18/2024. Please reach out for a copy of the evidence as I am not able to upload it here. These laws were created by the legislature with the intention to be construed strictly due to the stated purpose of this chapter being to protect the public from unconscionable practices (BMC 4.32.010). Please reach out to me if you have any additional questions. I plan on following up in fourteen (14) days if I have not heard back from the city on this matter by that time. Thank you for taking the time to read this complaint, and I appreciate your enforcement of the laws of our wonderful city. Respectfully, Matt Shelton

Case Date:

5/19/2024

Turned on faucet to clean a litter box and leaves came out with the water for several minutes

Case Date:

2/20/2020

Case Date:

3/9/2020

Scooter parked on private property.

Case Date:

5/12/2020

Request to repaint yellow curb

Case Date:

5/12/2020

A postal worker parks on the yellow curb at the NE corner of 13th and Fairview several times a week. This prevents southbound traffic on Fairview from seeing if it’s safe to proceed across 13th Street. The yellow curb there is very faded, so perhaps they do not know it is illegal to park there. I request that the curb be repainted.

Case Date:

6/1/2020

Dangerous Speeding. How to Petition/Request Speed Bump

Case Date:

6/9/2020

We don’t have any crosswalks for several blocks in either direction, and there are many families with young children who live in the immediate vicinity. We have a lot of traffic coming north off the bridge that are driving way too fast, and it’s extremely dangerous to cross the street here. With talk of adding curbs and repairing the sidewalk at my property, 1107 N Madison, I suggest putting a crosswalk over Madison st, on the south side of 15th. (Photo above). I regularly witness vehicles, both emergency workers and civilians, driving so fast that It is incredible dangerous to cross the street, even for an adult. A bump up crosswalk, like is being Installed on the new 17th/vernal pike, would go a long way towards slowing vehicles down and making them more aware of their surroundings. Even without a bump out sidewalk, a marked crosswalk is absolutely needed. Please respond to talk more about it!

Case Date:

6/10/2020

There is water coming up from the street here. It's actually been happening for months. Looks like either some sort of water main break.

Case Date:

6/15/2020

Grafitti all over the Duke walls and neighboring structures has been there WAY too long. Please clean it up