closed #61480
Water Utility Billing Problems
3809 E Tamarron DR
- Case Date:
- 9/25/1998
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Customer called and said that she received incorrect bill.
Customer received incorrect bill with amount too large.
Mr. Brinson presented CBU with a copy of his plat from October 1957 stating his address should be 4420 Etter Dr.; however, U.S.P.S. records show this address should be 4420 E. Etter Road.
When customer changed meters to Aqua Pay, both names on meter received bill for minimum amount. Customer feels this is double billing and should not be allowed.
Ms. Becker sent a letter requsting that she receive credit for 1/2 of her sewer bill for September. She purchased 18 trees and watered heavily so that they would survive.
MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.
LETTER WAS RECEIVED ON 3/11/97 FROM MARY C. FARQUHAR OF THE BLOOMINGTON THRIFT SHOP. MS. FARQUHAR STATED THEY RECEIVED A LARGE BILL. SHE STATED THAT ON 2/11/97 A REP FROM CBU WENT TO THE THRIFT SHOP AND TOLD THEM THEY USED 60,000 GALLONS DURING THE PREVIOUS PERIOD AND SUGGESTED THAT THEY HAD A LEAK. THEY CALLED A PLUMBER AND HAD THE LEAK REPAIRED. THEY ARE REQUESTING THAT THE PORTION OF THEIR BILL OVER NORMAL USAGE BE CANCELED SINCE THERE WAS A LEAK.