closed #61510
Water Utility Billing Problems
3628 E Tamarron DR
- Case Date:
- 9/25/1998
Customer received incorrect bill with amount too large.
Customer received incorrect bill with amount too large.
Ms. Smith called and said that her bill showed a balance of $48.05 which is incorrect.
Mr. Walters called. He received a bill that was too large and wanted an explanation.
Customer called and said that the bill received showed a balance of $48.04 which is incorrect.
Online Payment Portal Not working
Mr. Guerrettaz called and talked to Kathy Grubb-Britton. He received an excessive bill this month and wanted an explanation.
Mr. Noble called and stated that the amount on his utility bill was wrong. The amount should have been $27.25 + $2.35, but the total amount showed $40.00+.
Mr. Raney called and stated that his bill showed the wrong balance due. The bill should have been $27.25 + $2.35 but showed a total balance of $40.00+.
Ms. Gregory talked to Kathy Grubb-Britton and indicated that her bill was in an excessive amount.
Customer states he received large bill for service from 7/1-7/31 and was very upset - has not had such a large bill before. States he was told by Cust. Rel. Dept. that he no longer gets summer sewer averaging. Feels he should have lower bill.