Mr. Wright feels that a large bill he received was fault of his water meter. Meter was checked & found to be working properly. Mr. Wright wants to take this matter to USB for review.
the website for paying the water bill is not working
Customer feels he was "ripped off" because we charged him an $18 service fee to shut off his meter when he ended his service. He feels after being a customer and paying for our services for some time that we should not charge them to stop their service.
Customer is very upset about the fact of having to pay a higher rate for their irrigation water vs their house water. Also, they were surprised about the $18 fee to have the meter s/o in the fall because we used to not charge a "disconnect" fee only a "reconnect" fee in the Spring. I explained to her the policy had changed, and to avoid paying the service fees over the Winter she would have the $18 s/o in the Fall and the $18 turn on in the Spring. I let her know each trip was a svc call.
We were overcharged for water this month. The SA Customer Portal Dashboard says we consumed 1,774 gallons of water from August 2-September 1, and the bill claims we consumed 3,000 gallons.
MS. BARKLEY WROTE ON 9/5/97 AND REQUESTED A REFUND FOR WHAT SHE FEELS ARE OVERCHARGES FOR HER APARTMENT BUILDINGS.
I have moved and need my address updated to 401 S Notre Dame AVE, South Bend IN 46617. This is for account #504-003 and my name is Lori Hiscock
Jeff Delaplane owns the building at 425 N. Walnut St. He complained that he is actually not hooked on to sewer but has been paying sewer charges. He would like to be reimbursed the paid sewer charges and excavation charges.
Customer doesn't like that on her new bill it says $0.00 balance due but at the bottom says the amount being taken out of her bank account. She has aqua-pay. She says this is confusing. Also says phone number should be on the bill someplace.
eSuite utilities site is throwing an error when logging in to the site with bill information