Case Date:

2/25/2003

Letter to USB requested refund of irrigation payments made since meter was turned off and for revision of policy.

Case Date:

2/17/2003

Mr. Norris sent letter complaining about January & February bills, infrequent meter readings, and inefficient accounting system.

Case Date:

2/13/2003

Ms. Hanner requested an adjustment on her bill. She was in Florida for Christmas. Unit in toilet tank broke and water ran for most of three weeks. Cost $58.73 to repair. Her water bill was $516.94. She wants an adjustment.

Case Date:

2/13/2003

Letter stated he wanted to complain about higher bill and extra charge. Did not understand why letter was not sent previous to sending out statements.

Case Date:

1/15/2003

Letter rec'd. from Robert Jones, attorney, who represents Blgtn. Country Club (BCC). BCC wants to question increases in water & related charges. Have obtained assistance from Gary Kent to resolve this matter. Have not been able to receive requested information.

Case Date:

1/3/2003

Letter from Mr. Mascari stated his October bill was unusually high for sewer portion and that he did not receive the notice until he received his December bill. Mr. Mascari would like to appeal this matter to the USB.

Case Date:

7/31/2002

Mr. McCrea wrote and stated that he felt he should not pay for wastewater charges for filling his swimming pool. He requested a credit for the wastewater charges.

Case Date:

4/9/2001

Letter was rec'd. from Mr. Polus who requested that watering credits be based on bills for January and March rather than April and May due to large amounts of watering done early in year.

Case Date:

2/23/1999

Letter from Mr. Ludwig stated that he was gone two weeks last month and his bill was doubled. He talked to Angie Grubb who had check made for leaks. None were found. Mr. Ludwig wrote to USB to have bill lowered.

Case Date:

11/22/2004

Account in name of Sharyn Riley, but letter from James C. Riley, requested adjustment on account due to heavy watering of lawn in September in midst of dry spell.