Case Date:

12/31/2020

I filled out the on-line form to get an appliance pickup. The website said it will be scheduled, but how will I know when to expect it?

Case Date:

10/22/2020

My recycle bin was not picked up. The sticker placed on the bin indicated "You have nonrecyclable items in your bin. I wnet through my bin and took out some Kroger sacks. My neighbor called you folks and you told her that egg cartons are not recyclable even though the lable clearly says it is. I went to your website and printed out things that are legal and what is not. But if you are at odds with the lables I cant read minds. I took out what items i thought might? be illegal but I'll not do that again. If my recycle bin is not picked up again, I'll no longer recycle.

Case Date:

9/21/2020

Hi, The trash collector seemed to be in a hurry today and there were 5 trashcans on their sides in our neighborhood...ours was one of them. We have asked you kindly to please not dump our trashcans on their sides while picking up the trash. They damage the trashcans as well as the driveway that we spent $1600 to black top. We find it very disrespectful of the trash collector to just throw around our trashcans after picking up the trash when he could so easily gently put them down so they stand up if he would slow down a little while doing his job. We have video cameras on our property and this gets caught on our video cameras. Do we need to start fining the city each time they damage our trashcan and driveway by throwing the trashcans on their side in our driveway? It is frustrating when we pay so much in property and city taxes to have our property damaged by the city.

Case Date:

8/18/2020

The trash/recycling crew left most all cans thrown off the sidewalk, into the road on their sides today. This is not normally the case, and it was absolutely NOT weather related. The trucks woke me up three times today. And then I find my trash can only half emptied, with one bag still in it. Either the trucks are malfunctioning, or someone was in a bit of a hurry to get done with the route.

Case Date:

3/6/2020

None of the trash was picked up on East Pierson Court, Thursday morning. They did pickup recycling. Just no trash. As of 4:30pm on Friday, it has not been picked up. Thanks. Lin Loring lloring@indiana.edu 812-345-2983 2308 East Pierson Court, 47401

Case Date:

1/24/2020

Following up on case #171495, which had been closed. However, my Christmas tree remains curbside and has yet to be picked up.

Case Date:

12/9/2019

Hi, I was wondering if the trash vehicle could stop just tipping over the trash can when they empty the trash bins in SoMax area. This is the second week that the trashcan was on its side. It damages the trash can over time and this morning there was a lot of water inside of the can. Thank you.

Case Date:

9/13/2019

Hello, the wheel of my recycle bin broke off. I contacted you by phone on Wednesday and was told it would be fixed. I left the bin on the curb, but nothing has happened so far. My address is 3826 East Regents Circle, phone 812-345-3284 (m) or 812-335-8064 (h). The bin is still there.

Case Date:

7/18/2019

Our trash bin is still half full after pick up this morning. Is it possible for the men to come by and empty it fully? Thank you!

Case Date:

1/17/2019

The trash pickup at my home consistently tosses my bin into my flower bed and has destroyed my expensive perennial flowers. For years, I had private trash pickup and not once did this occur, yet every week the city trash pickup tosses my bin in my flower bed. I have to pay for a service I didn't want, didn't request--that was forced upon me--and I also have to put up with destruction of my property? A bit ridiculous. I have included a picture from last week (and have others) but this occurs nearly every week.