uReport

City of Bloomington, Indiana

closed: Submission Received #200838

Other:

Other: In October, when fiber optic line was being laid in our neighborhood, the installers inadvertently ran it through our sewer line. A few days later, the breached line backed sewage into our house. We hired plumbers to snake and inspect the line and we were able to see the blockage was caused by the fiber optic line. The fiber optic installers created a patch around our sewer line, but we were stuck with a $700+ plumbing bill. We feel that the fiber optic line installers should reimburse us for the plumbing bill, but can’t connect with anyone. A guy named Mike Nally, who seemed to be a supervisor, took our info and pics of the problem and promised to pass them on, but we’ve never heard from anyone. Can you connect us to someone who can arrange for us to be reimbursed? I have tried to attach a photo of the bill as well as of the camera shots of the blocked sewer line.

Assigned to
Kyle Baugh

Attachments

Manage Attachments
2/10/2025
67aa68169b6b7 2/10/2025

History

2/11/2025 09:21:21 Closed by Kyle Baugh

Don, thank you for alerting us to this issue and I apologize for the headache. I have reached out to the responsible construction team and cc'd you in that communication. I have also noted the issue and will monitor progress on resolution. Please let me know if any other issues arise during this process.

Sent notification to Kyle Baugh, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=200838 Closed by Kyle Baugh Don, thank you for alerting us to this issue and I apologize for the headache. I have reached out to the responsible construction team and cc'd you in that communication. I have also noted the issue and will monitor progress on resolution. Please let me know if any other issues arise during this process.

2/11/2025 09:11:45 Kyle Baugh assigned this case to Kyle Baugh

Sent notification to Kyle Baugh, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=200838 Kyle Baugh assigned this case to Kyle Baugh You can use the link to follow progress on this case.

2/10/2025 16:00:10 Danna Workman assigned this case to Jazmyn Forte Plunkett

Sent notification to Jazmyn Forte Plunkett, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=200838 Danna Workman assigned this case to Jazmyn Forte Plunkett You can use the link to follow progress on this case.

2/10/2025 15:56:54 Anonymous assigned this case to Danna Workman

Sent notification to Danna Workman, Anonymous
https://bloomington.in.gov/crm/tickets/view?ticket_id=200838 Anonymous assigned this case to Danna Workman You can use the link to follow progress on this case.

2/10/2025 15:56:54 Opened by Anonymous

703 S Rose AVE

CityBloomington
StateIN
Zip47401
Latitude39.160171508789
Longitude-86.511283874512
Neighborhood AssociationEastside
TownshipPerry

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