Other: New Ticket # is ECM0021477184 This message is for Jeff Yutmeyer about my ongoing issue with the cable touching my garage roof. No one from Xfinity/Comcast has contacted me either by email, text message, or phone. Jeff, we spoke on Wed, April 29th - you called me. The cable is still touching my garage roof. I feel uncomfortable with this situation due to the amount & severity of the Bloomington storms this Spring. Here are the last uReport details: "History 4/29/2026 12:02:29 Jeff Yutmeyer contacted Jeff Yutmeyer I spoke to Elida C. Behar today to let her know Xfinity should be reaching out to her. She asked me to keep this case open until the cable is removed. Sent notification to Jeff Yutmeyer, Anonymous 4/28/2026 12:06:27 Jeff Yutmeyer commented on this case. I called Xfinity they will be emailing Elida Behar about this and making arrangements to raise or remove the wire. The New Ticket # is ECM0021477184. Sent notification to Jeff Yutmeyer, Anonymous 4/28/2026 06:12:30 Roger Kerr assigned this case to Jeff Yutmeyer" Thank you for your help, Elida C. Behar Sunday, May 3, 2026

Assigned to

Roger Kerr