Case Date:

8/5/2024

It seems like there are two account numbers on my address. I have been paying my bills every month consistently. Your system accumulates the same amount of payments for two different accounts. The online system prompted me to pay the same bills for two different accounts. I checked every single month of my current account and all is paid. There are two transactions that are paid one is 169.24 and 84.62 that needs to be disputed immediately. I called the bloomington utilities many times but I can't receive any response. Can you please guide me how to remove one of these accounts so this will not happen in the future? Once again I paid my bills on time consistently and I have an evidence of it. Sincerely, Sophia

Case Date:

8/18/2024

A neighbor told me about the water problem, which I had known nothing about. I contacted others they too had no idea. Why is this health threat not announced publicly, to all involved? I am very concerned that others are risking their health unknowingly.

Case Date:

9/12/2024

There appears to be a water main leak at 3522 E. Morningside Drive. The flow is visible beginning under the drive at this vacant home, close to where some utility work has been done in the past (based on a nearby asphalt patch).