Case Date:

6/1/2023

I have had sewage come up through our bath on our basement level 3 times in the past 7 months. It’s quite disgusting, and I can share pictures of this is you would like to see what this looks like. I have had HFI run a camera through all of my drains and I watched the video as they were doing this. There were no blockages at all; all the pipes were clear. The camera followed the drains all the way to the city sewer (5999 on the map). I have also spoken to a neighbor two doors down at 3212 S Abby Lane who has had the same thing occur multiple times. She has contacted the City too and they found a grease blockage which apparently was cleared. However, she said that there was back into her basement two weeks after that. After spending thousands with HFI and other plumbers, and out of frustration, she has purchased her own drain camera and equipment to clear out the drain should that occur again. Since this seems to be a recurring problem on the Abby Lane side of Bentley Court, here is my question: Is it possible to have the sewer/drain system that services Bentley Court checked for blockages or waste build-up? When last was this done? What drain systems from other neighborhoods feed into this system? The sewage has to come from somewhere. We really want to get to the bottom of this. Would you please help me? I cannot have my family live on the basement level when this type of thing keeps occurring. Thanks so much and I look forward to hearing from you.

Case Date:

4/3/2023

Sewer is backing up into the basement of the home. The plumber ran 100 ft of sewer cable through the basement cleanout. Pulled back wipes and roots. Line not open. Tested line by flushing toilet and running kitchen sink. Line tested bad. There’s only 55 ft from basement drain to middle of the street. Plumber ran 100ft of Sewer cable without meeting obstruction.

Case Date:

3/12/2023

Main sewer line backup…???

Case Date:

2/28/2023

There appears to be sewage flowing from this property gathering in the road/sidewalk at the intersection

Case Date:

2/8/2023

sanitary sewer back up.

Case Date:

1/31/2023

Sewer water is coming up through my basement floor drain due likely to a blockage somewhere in the sewer pipe line.

Case Date:

1/30/2023

It seems like raw sewage as well as toilet paper is coming out of this clean out for 414 s Lincoln street rental property. This seems like the second one of these situations in this Lincoln and University location.

Case Date:

1/24/2023

On December there was a frozen pipe that leaked into the kitchen floor and not into the sewer. Can you please look into this and consider giving me a credit? If you notice my previous bill, it was 103.38. Thanks,

Case Date:

1/17/2023

Sewer water seems to be spilling out of this broken clean out

Case Date:

1/4/2023

I noticed a large pothold in the middle of the street on this block this morning. I don't think it was there last night, and it was dangerously large!