Case Date:

12/18/2019

my bill's water usage appears to be double my normal amount. Steven Wallace 1718 e. Thornton dr

Case Date:

12/18/2019

Received latest water bill - water usage was billed for 16,000 gallons, well above usual average of 5,000-8,000 gallons.

Case Date:

12/16/2019

RE: uReport case #171004 This case has been closed; however, the issue is not resolved. No adjustment was made to my Dec invoice in regard to our incorrect Nov. bill. Due to new meter issue, our Nov. bill was $150.90 (4 times normal). Kim Trotter closed the case stating an adjustment was made and would reflect on Dec. invoice. I do not believe I owe any amount for this month and probably most of Jan. invoice due to my overpayment. This issue must be resolved. I can be reached at (812) 361-6041

Case Date:

12/9/2019

My water Utilization is up by a factor of 4 from past months. There is nothing that we are doing to dramatically increase water use. Either past or current metering is in error or there is some kind of major unknown usage.

Case Date:

12/7/2019

My water bill seems abnormally high (2-3 times higher than any bill I've received the last few years). I saw the article in the Herald Times concerning residences on the south side who were billed incorrectly, which appears to be my case. I'm not sure if this is the proper place to report this, but would appreciate any information you can give me. Thanks! Wayne Huck 4014 S Crane Ct

Case Date:

12/7/2019

I was billed for 3000 gallons of water in a month that I used less than 100. Both the meter and the next bill I received reflect this. I assumed I would be credited for the overpayment when the meter was checked again, but that did not happen.

Case Date:

8/27/2019

Hello, I paid my final water bill for the property I was renting last school year at 1514 E Maxwell Lane, Bloomington, IN, 47401. The company I rented through (Costley and Co) requires me to get a statement from you saying the water bill has been paid in full. Would I be able to get that at my email [email protected] so I can email it to them? Thank you!

Case Date:

11/8/2019

Five Star Quality Care, Inc., acct #200412-001. The last bill rec'd was dated 9/18/19 for $51.31. If there has been a new bill generated would you please send me an attached copy to my email at [email protected]? Staying current on payments is treated with very high priority. I realize things can get lost in transition so I appreciate your attention to this matter. If you have any questions please contact me at [email protected]. Thank You and have a nice weekend! Kindest Regards, Kristin Gurley Billing Specialist ENGIE Impact for Five Star Quality Care, Inc.

Case Date:

11/4/2019

I wish that on the online billing for water/sewer bills you could set it up to allow you in advance to pick the date to pay your bill like other companies do like Vectren and Duke. At this time if you want to pay your bill on the due date you have to wait til the due date to pay it. Very inconvenient. I like going on line and set up manually when to pay my bills but can't do this with Bloomington utilities.

Case Date:

9/30/2019

Our most recent bill includes a 'past due balance' amount which is $93.72. This amount had already been paid by us on September 8th. Can we please understand why it is being charged again in the new monthly bill?